The Point

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Campaign Makeover: Simple Changes Increase Email Response by 25 Percent

The Point

I received an email recently from Kevin Payne, Senior Director of Field Marketing at customer service software provider [24]7. I would a) break it up into 2 paragraphs at minimum, and 2) tie the copy back to the offer in action-oriented terms, as in: “In a new white paper from Forrester, learn how …”. Shortened body copy text.

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2 Email Campaigns Show How (and How Not) to “Sell” Content

The Point

The other, from email marketing software provider ExactTarget , drives action by communicating the value of the content in concise, compelling language. Note the sub-head (“Forrester Research, Inc. One, a white paper offer from sales tax automation company Avalara , is a plodding recitation of facts that does little to grab the reader.