Mobile customer lifecycle management in 2019: How to reach the hyperconnected
ClickZ
JUNE 26, 2019
According to Forrester, today’s consumers use an average of four different devices each day. We recommend that our clients use a tool that can look at the recency, frequency, and monetary value of user actions within their apps. Recency shows how engaged customers are with a brand, and it’s also a great metric for retention.
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