KoMarketing Associates

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Report: Marketers Feeling More Pressure to Improve the Customer Experience

KoMarketing Associates

Despite this increase and mounting pressure on marketers, there may be potential to improve by shifting to personalization. Overall, 54% of customers said they stopped doing business with a company due to a poorly personalized experience. This is compared to the 35% who said the same back in 2019.

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Report: Marketers Now See Virtual Events as a Permanent Part of Their Strategy

KoMarketing Associates

Forrester recently partnered with Airmeet to publish the “The Right Virtual Event For The Right Audience Is A Catalyst For Growth” report, and statistics indicated that 32% of respondents intend to host more virtual events within the next 12 months. In-Person B2B Marketing Events Continue to Rebound. This is compared to 20.6%

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Report: Marketers Still Challenged to Strategize Around Customer Experience

KoMarketing Associates

In Q1 of 2021, approximately 81% of marketers said that they expected personalized marketing to have an influence on their overall strategy. Nearly 66% claimed that they would also like to improve upon personalization capabilities. This is an increase from the 65% who said the same back in Q4 2019.

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Only 46% of Marketers are ‘Somewhat Satisfied’ With Their CX Performance

KoMarketing Associates

Alchemer and Forrester published the “Why Customer Experience Programs Miss Their Mark” report, and data indicated that most marketers (86%) are going to make improving CX a “high” or “critical” priority over the next 12 months.

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86% of Marketers Are Making Customer Experience a Top Priority

KoMarketing Associates

Alchemer and Forrester recently teamed up to conduct the “Why Customer Experience Programs Miss Their Mark” report, and statistics showed that the majority of marketers (86%) are going to make improving the customer experience a “high” or “critical” priority over the next 12 months.

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Report: Majority of Marketers to Turn to Data and Analytics in the Next 12 Months

KoMarketing Associates

Forrester and Google recently published “The Future of Analytics” report, and statistics showed that overall, most marketers (17%) intend to make improving their use of data and analytics the top priority over the next 12 months.

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Report: 37% of Marketers Waste Marketing Spend as a Result of Poor Data

KoMarketing Associates

Forrester recently published the “Why Marketers Can’t Ignore Data Quality” report, and statistics found that 37% of marketers waste marketing spend as a result of poor marketing/media data quality.