US businesses’ CX scores down from last year’s all-time high
Martech
JUNE 7, 2022
The Forrester study found CX, which hit all-time rating highs last year, is now back down to pre-pandemic levels. The company says that while this may seem small, it is “statistically significant and meaningful in the real world because [it reflects] changes in CX quality for large numbers of customers.”. Chart used with permission.
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