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Tech, AI, and Partners: Five Takeaways from Forrester B2B Summit

PathFactory

Fresh from Forrester B2B Summit, Anne Marie Kilgallon , Head of Partnerships at PathFactory, shares five key takeaways she learned after spending the week in Austin among some of the best and brightest in B2B. AI was all the rage at Forrester. If you don’t have a Partner program, it’s time to start one. Point solutions are dead.

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Forrester B2B Summit EMEA 2023: Focusing on Customer-First

Modern B2B

This was particularly true for cloud vendors, so differentiation is key – and that stems from understanding your customer and looking at things through their eyes. Focus on external metrics, not just internal metrics This one was interesting. Remove your brand name and you could be describing any company.

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New Forrester Research: B2B Should Use B2C Customer Loyalty Principles

Influitive

An organization’s ability to maintain a customer’s interest and involvement over the long term is the linchpin to delivering that value. Forrester’s recommendation: Extend and elevate your existing retention efforts. This means that a company’s loyal customers can be a key reason it makes the shortlist of potential vendors.

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AI-powered features to look for in customer data platforms

Martech

Meanwhile, the boom in artificial intelligence and machine learning is driving vendors to enhance the capabilities of these platforms, making the value proposition even more attractive. Fully 75% of global 100 organizations say CX is a top priority, according to Forrester Research.

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What is account-based marketing today and how has the space evolved?

Martech

Last year, Forrester Research found the average number of buying interactions occurring during the purchase process soared by 10 to 27 in 2021. The vendors respond. Another notable development among ABM vendors is the move to consolidate ABM with demand generation. Consolidation of ABM and demand gen. More M&A.

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B2B Marketing & Sales Insights from Lori Wizdo of Forrester Research

ViewPoint

I had the great the opportunity to interview Lori Wizdo , B2B marketing analyst at Forrester Research. Forrester does a great deal of buyer journey research on sources of influence in a lot of other dimensions: First, buyers do like to talk to vendors early in the process.

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LeadspaceTM Ranked a Leader in the B2B Standalone Customer Data Platforms Evaluation

Leadspace

December 7, 2021 /PRNewswire/ — Leadspace, the industry-recognized AI-powered B2B Buyer Data Platform, has been named a Leader by Forrester Research in its recent report The Forrester New Wave : B2B Customer Data Platforms, Q4 2021 authored by analysts Steven Casey and Katie Linford. SAN FRANCISCO, Calif.,