How to Move from the Voice of the Customer to the Heart of the Customer
Marketing Insider Group
MARCH 2, 2020
A Forrester and FocusVision study found that the way consumers feel is 1.5 Inserting questions about how they use that technology is more meaningful. There are a variety of technology tools you can insert into the customer experience, whether that be in person or online. Buying Decisions Are Based on the Heart.
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