Biznology

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Deepening B2B customer relationships with “the funnel beyond the funnel”

Biznology

Vendors like Gainsight , Totango , Strikedeck , and Influitive publish a lot of useful information about tactics and measurement in this area. More analysts are covering the subject, with Laura Ramos at Forrester and SiriusDecisions publishing some interesting research on building your customer marketing organization.

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Video tactics for today’s B2B buyer experience

Biznology

A fascinating new Forrester research report from finds that companies “waste a ton of money” on bad content that “buyers don’t want and sellers won’t use.” The full Forrester Report is available for download here.) Here’s my take on five content strategy recommendations. ” Yikes.

Tactics 137
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How to improve sales with online chat software

Biznology

Forrester Research recently stated that 44% of online consumers are of the opinion that a live person in the middle of an online purchase is one of the most important features a website can offer. For instance, the smart sales executive can inform the client about an ongoing sale or a discount coupon.

Software 163
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Where is B2B marketing headed? 7 predictions for 2018

Biznology

In the meantime, Forrester predicts that 40% of marketers are going to take their chances and not even try to comply. As interest grows, so will marketing departments focus on how to deliver consistent, informative, and enjoyable experiences—online and off—to customers and prospects.

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50 Facts about online consumer behavior not to ignore

Biznology

81% of consumers research online before buying. ( 96% of consumers have searched for product information from their mobile device. 94% of B2B buyers research online for purchase decisions. 89% of shoppers do online research before purchasing an item in-store. Research Gate ). Research Gate ). GE Capitol ).

Buzz 80
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Content marketing’s $40 billion miss

Biznology

Forrester Research has a new report that should serve as a wake-up call to B2B marketers, but probably won’t. Research Director Peter O’Neill is blunt about describing the current content marketing landscape. Nearly two-thirds of IT decision makers said they routinely scan the information and then throw it in the trash.

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Innovators Wanted: Marketing to Generation Live

Biznology

Like the rest of Generation Live, he is comfortable with (over) sharing and expects instant access to games, information, media, and friends. According to the Forrester Research report, “ How to Build Your Brand with Generation Z ,” they are the first generation to consume more online than offline.