How to simultaneously attract new prospects and retain loyal customers
JANUARY 16, 2017
Interview them informally by asking good questions at the right time. This Forrester Report: B2B Loyalty, The B2C Way emphasizes the opportunities B2B companies can explore that have already worked well for B2C companies. (I One of the challenges business owners face is attracting new customers while trying to retain current customers. Understand what really matters to your customer.
50 Facts about online consumer behavior not to ignore
SEPTEMBER 22, 2016
96% of consumers have searched for product information from their mobile device. 79% of shoppers feel empowered by technology because it provides access to information. (GE Consumers spend an average of 79 days gathering information before making a major purchase. (GE 60% of consumers prefer to share their information about the products with others online. Forrester ).
14 key facts on website speed and 4 top tips when it ‘s slow
NOVEMBER 9, 2016
Forrester ). Generally, your website accesses this information in one of two ways: in an external file, which loads before your page renders, and inline , which is inserted in the HTML document itself. Website speed has long been recognized as a important factor that impacts search engine rankings. And a top factor in Search Engine Optimization (SEO). 14 KEY FACTS ON WEBSITE SPEED.
What’s the killer app in B2B marketing? Face-to-face events
JULY 28, 2016
20% on average, according to Forrester. So make sure you focus on how you will capture contact information, and make a record of what happened during the conversation, and what your team should do to follow up. B2B Marketing B2B marketing conference Event marketing face to face marketing Forrester lead generation trade showsIt’s not digital, except tangentially. Bingo. alone.
SEO is the Top Skill for Digital Marketers
DECEMBER 6, 2012
Since I started focusing on SEM for IBM, I have trained thousands of content producers, information architects, developers, metrics analysts, and executives on search. The idea is people will rely exclusively on information from their friends and the people they follow. This makes sense because social information comes in the form of smaller bits and everyone is creating them.
Innovators Wanted: Marketing to Generation Live
NOVEMBER 6, 2013
Like the rest of Generation Live, he is comfortable with (over) sharing and expects instant access to games, information, media, and friends. According to the Forrester Research report, “ How to Build Your Brand with Generation Z ,” they are the first generation to consume more online than offline. Photo credit: MikeMonello. It’s a little more complex for this cohort.
Hindsight 20/20 Series: 1. Your choice of social platform does matter
NOVEMBER 4, 2013
Forrester, Gartner, McKinsey, Deloitte, IDC and many other organizations provide plenty of research papers covering the areas of Social Collaboration, Social Business and Enterprise Social Networking. They are an accurate representation of reality based on their methodology framework, but often the details of how the information was derived matters. Features versus Use Cases.
11 tips and tools to jump-start your SEO
FEBRUARY 24, 2014
54% of people come to a website from a search engine (source: Forrester ). But subscribing to an email, downloading product information, registering for a trial offer or buying something from your site does. This is another opportunity to place keywords, links, get indexed on more search pages and, most important, give information visitors look forward to getting.
37 reasons that video content is king
JUNE 17, 2013
By the percentages: 200% to 300% increase in click-through rate when marketers include video in an e-mail ( Forrester ). 90% of information transmitted to the brain is visual, and visuals are processed 60,000X faster in the brain than text. About 65% of those who view a video click through to visit the vendor website, 50% look for more information and 45% report that they contacted a vendor after seeing an online video ad. About 46% of people say they’d be more likely to seek out information about a product or service after seeing it in an online video (Forbes).
Mobility and why it matters
JUNE 19, 2014
Mobility is all about a non-stop, multi-directional conversation between people/users/consumers and brands/information/knowledge. More than 33% of consumers (while in-store) instead of asking an employee for help, search on their mobile devices for information and to read reviews for products they are looking for. Forrester. Why should I be interested in mobility? billion.
11 expectations to have from a great SEO proposal
NOVEMBER 24, 2014
54% of consumers find a website through natural search (source: Forrester ). A Competitive Analysis informs keyword decisions and desired results. 31% click through to the websites in the first position of natural search (source: MOZ ). 95% of clicks to a website occur on the first page of nature search (source: MOZ). Find the right one and and you’ve found an invaluable asset.
Keep consumers clicking on your online videos
OCTOBER 2, 2014
million words, according to Forrester Research. The best rule of thumb is to make your information as concise and entertaining as possible. Digital video content is growing in popularity faster than its creators can seemingly accommodate. Consider these stats: 65 percent of consumers are visual learners and the brain processes visual data 60,000 (!!!) times faster than text alone.
Let's Face It For Facebook: It's All About The Benjamins
MAY 27, 2010
Like Forrest Gump's momma told him, "Stupid is as stupid does," the same applies to Facebook. Facebook needs to get their information in the open for marketers to spend money with them. By the way, in order for this opportunity to see its fullest potential they need your information to be available for use by businesses. Image via Wikipedia. by Frank Reed. Money talks. etc.,
Forrester thinks Content Marketing Isn’t Working – They’re Half Right
JULY 18, 2014
Over at Forrester Research, Vice President Laura Ramos recently talked to Advertising Age (“ Marketers Still Struggling to Get Results from Content Marketing “) about what she perceives as a general lack of return from the investment so many companies are making in content marketing. They simply want information of value. 51% responded “somewhat effectively”. •
4 Key Marketing Technology Takeaways From A Forrester Wave
It's All About Revenue
FEBRUARY 3, 2014
Savvy B2B marketing leaders are “re-engineering their lead-to-revenue process to transform marketing — from a top-notch supplier of leads for the load-bearing sales channel to the architect of customer engagement across the entire customer life cycle” according to the recently released Forrester Research, Inc. The vendor web site is an important first impression engagement forum.
Death of a Salesman? Forrester says Yes.
The ROI Guy
MARCH 12, 2015
At the Forrester’s Sales Enablement Forum last week, a study by Andy Hoar, Principal Analyst at Forrester was revealed showcasing this 22% expected decline over the next five years. A Forrester survey of 250 B2B Buyers reveals that it’s not just B2C purchases that have moved online. The main culprit for the decline is a move to self-service. So what can you do about the shift?
Forrester Claims Marketing Content Not Relevant for Sales Teams, Customers
DECEMBER 11, 2015
“If ‘mobile-first’ is the new rallying cry for digital design, then ‘sales-first’ should be the mantra by which marketing delivers and distributes content.” – Laura Ramos, Forrester Analyst. Research released by Forrester this month found some shocking information about sales’ use of marketing content. Yep, useless. Getting to the Root of the Problem.
B2B Marketing & Sales Insights from Lori Wizdo of Forrester Research
MARCH 12, 2013
I had the great the opportunity to interview Lori Wizdo , B2B marketing analyst at Forrester Research. Lori is a senior analyst with extensive marketing, sales, and operation experience in the information systems and software industries. Forrester does a great deal of buyer journey research on sources of influence in a lot of other dimensions: First, buyers do like to talk to vendors early in the process. Buyers need to talk to people to get information. In our discussion, Lori shared key insights into the B2B buyer's journey as well as marketing and sales alignment.
The High ROI of Attribution: A Total Economic Impact™ Study by Forrester Consulting on Behalf of Bizible [Infographic]
JANUARY 27, 2017
The Total Economic Impact™ Study of Bizible is a commissioned study conducted by Forrester Consulting on behalf of Bizible in December 2016. Forrester interviewed Bizible customers and created a representative “composite organization” by averaging all the customers’ costs and benefits from over a three-year period. How much value would it really provide? 734% Return On Investment.
Digital transformation failure recipes: the content and process integration deficit
SEPTEMBER 11, 2016
Actionable data, information and knowledge are at the very center of the value ecosystem most enterprises claim to seek with digital transformation. As we know, digital transformation is happening everywhere and a large majority of organizations say they are in a digital transformation process. If you look at digital transformation from a technological perspective with […].
Joint Forrester, ITSMA, and VisionEdge Marketing Survey Finds Marketers are Operationally Proficient but Strategically Stalled
MAY 21, 2013
AUSTIN, Texas —May 21, 2013—VisionEdge Marketing (VEM), ITSMA, and Forrester, organizations committed to helping marketers improve their effectiveness, released the findings from their 2013 Marketing Performance Management (MPM) Survey. About Forrester: A global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments.
Lead to Revenue Management Programs: How to Invest and Select the Right Agency Partners (Forrester Report Review)
DECEMBER 18, 2013
It’s written for companies that are evaluating their investment options in a Lead to Revenue Management (L2RM) strategy , a term first coined by Forrester in 2010, categorizing the marketing processes involved from lead generation to sales close. Figure 3 in the Forrester breaks down the investment categories for a L2RM program by size of firm and type of cost.
Forrester Confirms Continuing B2B Sales and Marketing Alignment Gap
FEBRUARY 22, 2011
Bob wrote this great post including links to more information. Forrester’s latest research “ B2B Sales and Marketing Alignment Starts with the Customer ” confirms the dysfunctional and damaging gap that still exists between sales and marketing in the vast majority of B2B organisations. According to Forrester’s survey, the top 3 excuses for failing to achieve alignment were given as: “Marketing thinks long-term, sales thinks short-term”. Everyone talks about it. But the fact is: Very few sales and marketing team get along well. by Bob Apollo of Inflexion-Point.
Forrester Report: 3 Pillars of B2B Marketing’s New Mission
JANUARY 26, 2016
To wrap up 2015, Forrester Research, Inc. According to Forrester, all of these developments add up to a lot of change: B2B marketers will have to accept a fundamentally different role in the modern enterprise, reimagine their relationship with sales and change their approach to demand generation. As B2B customers increasingly demand a smooth buying experience the Forrester report notes that marketers will have to “engage deeper into the funnel” to provide content and experiences that accelerate the buying process. B2B marketing voice will become consultative and helpful.
Forrester Research, Inc. Benchmark Report: How Top Marketers Do Lead Generation, Part 1
JANUARY 16, 2014
That’s according to a December, 2013 Forrester report by VP and Principal Analyst Peter O’Neill, Gauging Your Progress and Success , a benchmark-style assessment of what top-performing marketers do. And it’s the focus of this 2-part series where we’ll share key takeaways from the Forrester report. The post Forrester Research, Inc. First things first: what’s a “top performer”?
Forrester finds b2b marketers lagging with demand generation
JULY 6, 2011
Jeff Ernst, Principal Analyst, Forrester Research. B2B marketers are doing a poor job with demand- and lead-generation programs, according to a new study from Forrester Research. Also, only 3% of marketers think they “wow” prospects by knowing what information customers need and giving it to them. B2B Demand Generation | Companies are struggling with demand generation today. From BtoB Magazine Marketers Lagging in Demand Generation. “I find it sad how badly most companies are doing in B2B demand generation today. Jeff Ogden, President, Find New Customers.
There is no community on social media
grow - Practical Marketing Solutions
JUNE 8, 2015
And when I saw that headline reporting on a speech provided by a Forrester executive , it made me pause. I am generally a fan of Forrester and their research but this observation has me dumbfounded. Three marketing truths for an information dense world. And when I saw that headline reporting on a speech provided by a Forrester executive, it made me pause. Your thoughts?
3 Secrets To Having A Two-Way Conversation With Your Brand’s Customers Online
Buzz Marketing for Technology
NOVEMBER 1, 2013
3 Ways Mobile Insights Are Informing Online and Offline Marketing It’s predicted that shoppers around the world will have purchased. Branding Communities eCommerce Interactive Marketing Mobile Optimization Age of the Customer Apple CMO CMOs Customer Experience Forrester Google Mobile Commerce Posted in Branding Communities eCommerce Interactive Marketing Mobile Optimization.
Three 2015 Marketing Predictions I Hope Are Terribly Wrong
DECEMBER 16, 2014
Only 13% of vendors that were reviewed passed the “B2B Customer Engagement Test” – Forrester. As mentioned in the previous prediction, according to Forrester, less than 15% of B2B organizations are connecting with their customers with effective content. Blog Content marketing strategy Demand Generation Strategy Forrester Laura Ramos marketing predictions As 2014 comes to a close, we get to turn our sights to 2015 and prognosticate on what may be in store for those in B2B Marketing in the coming year. Only 2.8% Author: Carlos Hidalgo @cahidalgo is CEO/ Principal ANNUITAS.
Forrester find most companies still have small interactive marketing departments
JUNE 2, 2011
A reported in BtoB magazine, (May 2, 2011), b2b marketers need to “significantly realign their organizations according to a new report from Forrester Research. The author of the study said that companies have traditionally relied on sales organizations to deliver one-to-one messages to their target audiences, but “in btob organizations, marketers will play a bigger role in recognizing these needs, especially in things like the lead nurturing stage, making sure the right people get the right information.. Amen, Forrester!
B2B Content Marketing Execution: We’re Not as Mature as We Think
Type A Communications
JULY 16, 2014
Today, the Business Marketing Association (BMA), Forrester and the Online Marketing Institute released the results of a survey about the maturity of content marketing practices in business-to-business (B2B) organizations. (In In the spirit of full disclosure, I serve as the Vice President of Thought Leadership for BMA and collaborated with the direction of this survey with Forrester.).
It’s Time For CMOs To Tap Into The Power Of Personalization
Buzz Marketing for Technology
OCTOBER 18, 2013
According to Forrester Research , U.S. That kind of data is more apt to deliver real insights into who their audience is, what types of content and information they want, and where they are making those purchases. Social media has forever changed the way we use the Internet and consume information. Posted in eCommerce Optimization Personalization. Make data your best friend.
18 of the Best Content Marketing Strategy Guides of 2013
DECEMBER 11, 2013
Noting that “The old adage — build it and they will come — doesn’t work for content marketing,” Laurie Sullivan reports on Forrester Research guidance on building a content distribution strategy to overcome the glut on content online. Content marketing is a hot topic, primarily in the B2B world but increasingly in consumer marketing as well. by GO Marketing.
39 More (of the) Best Social Media Guides, Tips and Insights of 2011
JANUARY 24, 2012
Noting that the “trend in digital information sharing (on social networks) is still a huge challenge for many companies,” Rick van Boekel advises marketers to develop a strategy, stay involved (or stay away), and integrate efforts among other guidance for marketing success in social media. Forrester: 5 Stages Of Social Media Growth by MediaPost Online Media Daily.
The Social-Shake-Up: A New Breed of Marketer is Coming
Buzz Marketing for Technology
APRIL 25, 2013
Gartner is predicting that by 2015, 25% of organizations will have a Chief Digital Officer (CDO) and further estimated that 20% of existing chief information officers (CIOs) have already taken on some of the responsibilities of the CDO. Innovation Interactive Marketing Strategy CDO Chief Digital Officer Chief Information Officer chief marketing officer CIO CMO So what does a CDO do?
Smart Marketers Will Be At Forrester’s B2B Marketing Forum (And Use Our Discount Code!)
Sales Intelligence View
AUGUST 29, 2016
59% of those same business buyers prefer not to interact with a sales rep as their primary source of information. forrester marketing Sales Intelligence sales productivity Smarketing sponsor technologiesThere’s no doubt B2B marketing is getting harder, especially when you see stats like these: 74% of business buyers conduct more than half of their research online before making an offline purchase. More and more, […]. Events Marketing Sales B2B b2b sales customer 2.0
Online Shopping’s – Zero Moment of Truth
Buzz Marketing for Technology
SEPTEMBER 12, 2012
Although the average online shopping cart abandonment rate is a staggering 65 percent, incomplete purchases are largely credited to controllable issues: high shipping prices presented too late in the game, a long or confusing checkout process, not enough payment options, too many requests for customer information, etc. Posted in behavioral targeting Customer Experience Online Shopping.