KoMarketing Associates

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Report: Marketers Feeling More Pressure to Improve the Customer Experience

KoMarketing Associates

Forrester released its “Personalization At Scale: Bring Forth The Customer And Business Benefits of Experience Excellence” report, which examined how “Experience Leaders” — those who consistently deliver value to customers through personalization — achieve success.

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Report: Marketers Now See Virtual Events as a Permanent Part of Their Strategy

KoMarketing Associates

Forrester recently partnered with Airmeet to publish the “The Right Virtual Event For The Right Audience Is A Catalyst For Growth” report, and statistics indicated that 32% of respondents intend to host more virtual events within the next 12 months.

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Only 46% of Marketers are ‘Somewhat Satisfied’ With Their CX Performance

KoMarketing Associates

Alchemer and Forrester published the “Why Customer Experience Programs Miss Their Mark” report, and data indicated that most marketers (86%) are going to make improving CX a “high” or “critical” priority over the next 12 months. Marketers’ Continued Investment in CX.

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50% of C-Suite Executives Want Marketers More Focused on Demand Gen

KoMarketing Associates

Alchemer and Forrester conducted the “Why Customer Experience Programs Miss Their Mark” report, and data suggested that most marketers (86%) are still making improving CX a “high” or “critical” priority.

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Report: Marketers Still Challenged to Strategize Around Customer Experience

KoMarketing Associates

Alchemer and Forrester partnered to publish the “Why Customer Experience Programs Miss Their Mark” report, and data indicated that most marketers (86%) are going to make improving the customer experience a “high” or “critical” priority over the next 12 months.

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Report: Marketers Still Challenged to Find a Single Source of Data

KoMarketing Associates

Forrester and Google conducted “The Future of Analytics” report, and data showed that overall, the majority of marketers (17%) intend to make improving their use of analytics a top priority over the next year. Using Marketing Data for Customer Purposes.

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Survey: 24% of U.S. CMOs Have Been ‘Significantly Affected’ By COVID-19

KoMarketing Associates

Forrester and Google conducted “The Future of Analytics” report, and data indicated that overall, most marketers (17%) intend to make improving upon their use of data and analytics a top priority over the next year. Using Data and Analytics to Overcome Marketing Challenges.