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How to Grow Your Business with Voice of the Customer

SendX

It’s the process of gathering data — on customer needs, expectations, and feedback — analyzing it, and improving the customer experience in a tangible way. Research shows that 88% of U.S. A VOC template like this one from Miro is helpful when planning out these questions and then organizing your customers’ responses afterward.

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How Storytelling + Data = The Most Compelling Content

Webbiquity

We did research on which words were misspelled the most by Americans. As you go through this process, keep your audience in mind and consider what they may consider engaging and meaningful. Mehdi Hussen is a SaaS marketing and organic growth consultant. Connect with him through Twitter or LinkedIn.

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5 Tips to Easily Develop Your B2B Buyer Persona

KoMarketing Associates

As a B2B marketer, there’s a good chance you are a part of a large team, which is one piece of a much larger organization. If your organization is producing great material but not seeing an uptick in customer loyalty or a boost in sales, you could benefit from B2B buyer persona development. How do they go about researching?

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Why it’s time to break up with your biannual brand survey

Sprout Social

Commissioning a five-figure biannual brand perception survey—and spending multiple months on data collection and analysis—means the research you conduct will always be stale. Twitter Brand Surveys. On Twitter, brands aren’t just part of the fun. Think of it as a real-time focus group that provides honest, unfiltered feedback.

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Putting people first: The path to building a digital center of excellence

ClickZ

The centers can take on many forms depending on the size and needs of your organization. Another key value driver, and one of the most common requests I’ve received building Centres of Excellence, is the need for more standardized best practices, processes, and governance. Q: You’ve worked in several complex organizations.

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5 Itchy Reasons Why You’re Blowing Your Advertising Budget

readwrite

You didn’t commit enough time to initial market research. A worryingly common pitfall in the world of advertising stems from decision-makers acting as their focus group. Before you strategize a campaign, make sure you conduct a well-scaled process of gathering the thoughts and opinions of prospective customers.

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The ultimate social media listening guide for marketers

Sprout Social

In it, we’ll review how you can use social media listening for your company or organization, as well as proving its value to the C-suite. Immediate research : Analyzing current social media listening data provides you with immediate research that does not need to run through focus groups or other in-person structured analyses.