Remove work
article thumbnail

How to Grow Your Business with Voice of the Customer

SendX

You’ve done some Google searching and scrolled through your favorite brands on Instagram. Customer Interviews / Focus Groups While customer interviews are one-on-one conversations with customers, focus groups include a small panel. Online reviews Think sites like Google Reviews and Yelp.

Business 358
article thumbnail

How JetBlue Delivers Amazing Social Customer Service Working From Home

Convince & Convert

While her team is primarily reactive, they also work closely with the proactive marketing team to ensure that everyone is on the same page for promotions, initiatives, and social pushes. The team is also used as a sort of focus group for various marketing ideas. The Big Two: Julie Hopkins.

Service 134
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 essential tips to clearly define your ideal target market

Tomorrow People

Google Analytics. Previous customer surveys, interviews, focus groups. However, this will only work well if your offerings truly have mass appeal. When it comes to the latter, numbers you might’ve calculated during the segmentation process will prove especially useful (like market sizes, growth rates, etc.).

article thumbnail

How to Make the Zero Moment of Truth Work for You

Buzz Marketing for Technology

According to a study by Google (who came up with the ZMOT concept), before deciding whether or not to buy: 50% of shoppers used a search engine to get more information on a product or brand. 4 Ways Your Website Can Replace Focus Groups While focus groups attempt to simulate and gain insights on.

article thumbnail

How to Develop Fresh Ideas for Your B2B Content Marketing Program

KoMarketing Associates

Because we work in our organization day in and day out, we become familiar with the lingo, procedures, and information that goes with our work and industry. You can also set up free Google Alerts to get emails when new content is indexed that contains your tracked phrases. Focus Groups. Existing Audience Surveys.

article thumbnail

Transform your B2B brand: 7 strategic insights

Martech

In one case, my internal team of three digital marketers and I worked with an outside design firm, one with whom I had prior experience, to refresh the corporate and product logos, update the color scheme and then redesign the website and product data sheets. And you can’t start work on your creative assets until you’ve nailed down the name.

article thumbnail

Using Your Competitors’ Knowledge to Build Your Business

The Lead Agency

Utilising online tools such as Google Trends , SEMrush , or SimilarWeb aids in identifying digital competitors and their online presence. Conducting customer surveys, focus groups, or interviews aids in understanding consumer perceptions and preferences, providing valuable qualitative data.