Tony Zambito

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The Future of Buyer Personas is Social - Part 1

Tony Zambito

.  Let's look at a few: Buyer personas are not a buyer profile, a demographic profile, a psychographic profile, a market segment profile, a sales profile, a market research profile, a customer survey profile, or a focus group profile.    The point is that buyer personas are not profiles. 

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The Emerging Importance Of B2B Ethnography To Buyer Personas

Tony Zambito

This enables companies to gain deep insights that cannot be attained through surveys, focus groups, or through the use of telephone-based win/loss analysis. Ethnographic research uses techniques, which allows businesses to have conversations with and observe people in their cultural, as well as, natural environments.

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Four Challenges Market Research Faces Today

Tony Zambito

Thus, gaining insight must come from distilling volumes of reports, quantitative data, surveys, focus groups, and every imaginable new way to look at a customer that has been created in the past 20 years. The second challenge can be termed "proliferation" in the sense that market research has become big business.

Research 100
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New Approaches To Understand Customers Needed In A Digital Transformation World

Tony Zambito

Relying on a status quo of traditional means such as focus groups, win/loss oriented interviews, surveys, and buyer interviews that are grounded in conventional yet outdated sales and product marketing concepts. This applies to buyer persona development today.

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Understanding Buyer’s Goal Orientation Key to Understanding Why Buyers Buy

Tony Zambito

  Focus groups, online surveys, customer satisfaction questionnaires, win-loss analysis, needs analysis, customer advisory groups, user groups, competitive intelligence, and more to name a few.    All can offer helpful information and insight into how to better meet the needs of customers.

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The Research Methods of Social Buyerology

Tony Zambito

  This includes the severely hindering structured methods typically associated with focus groups and surveys.    Such situational as well as social settings involve group participation, networking, and decision-making. 

Research 100
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Future of Buyer Personas is Social - Part 5 (6 Essentials To Embedding Into Your Organization)

Tony Zambito

  Budgeting to do the real thing and with the right amount of time is usually somewhere between what typical focus groups costs and a large scale national study for example.    Involve Multi-Disciplinary Groups.