ANNUITAS

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Translating Online Behavior into Meaningful Conversation (Part One)

ANNUITAS

To get to this level, start by focusing on the sales experience the same way you would focus on the user experience. Host focus groups, brainstorms, whiteboarding sessions, or whatever else is necessary to really understand what information is making an impact on conversations with prospects, and what information is just adding noise.

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Capturing Your Buyers’ Most Meaningful Online Behavior

ANNUITAS

To get to this level, start by focusing on the sales experience the same way you would focus on the user experience. Host focus groups, brainstorms, whiteboarding sessions, or whatever else is necessary to really understand what information is making an impact on conversations with prospects, and what information is just adding noise.

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You Don’t Know the Buyer, JACK!

ANNUITAS

Phone interviews and focus groups can be used to show them what you’ve developed and to gain feedback on how accurate your understanding is. Use prospects, customers, internal groups that were not part of steps 1 and 2, and even former customers. Take the time to look for it and compare to what you developed in step one.