ANNUITAS

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Salesforce Marketing Cloud Gets an Even Bigger Dose of AI Following 2023 Dreamforce Announcements

ANNUITAS

While some of these features are becoming ‘GA’ in the near term, we would be remiss not to call out a few concerns: ANNUITAS clients have voiced concerns over the legacy capabilities of Marketing Cloud components when it comes to personalization, integration with Salesforce or other CDPs (Data Cloud or more legacy offerings).

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Ignite USA 2023 — A Glimpse of the Future for B2B Marketers

ANNUITAS

The event featured a variety of excellent speakers, including industry experts, thought leaders, and practitioners. Another key trend featured front-and-center at the event was the importance of personalization. Some of us at ANNUITAS just returned from the Ignite USA conference in Chicago hosted by B2B Marketing.

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What Does Drift’s Re-Positioning as a “Buyer Engagement Platform” Mean for New and Existing Users?

ANNUITAS

Drift’s new product innovations fall into three, distinct new feature sets: Site Concierge creates a new type of self-service environment. Drift claims the new feature can aid in improved scoring and conversion of even 100% anonymous site visitors.

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Adobe Marketing Automation Updates 2023 | Research Brief

ANNUITAS

Let’s dig in to these new and advanced features. And the company noted that it is seeing strong uptake for the feature set: with more than. And much of these new features are included seamlessly with existing Adobe Marketo Engage and Measure contracts. conversations to date.

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Salesloft’s Latest Release Focuses on Partner Ecosystem, Improved AI and a New Mobile App

ANNUITAS

The AI capabilities inside some newer feature sets have been improved, and the company has improved mobile access for users as well. The new additions focus on extending the company’s ecosystem of integration partners, as well as opening up the API for users and other partners.

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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

Also, while these announcements were made at a retail-focused conference, do not underestimate the B2B significance of these new feature sets. Of course, chat bots have been in use for some time, but truly AI-powered, with a commerce focus rather than simple customer support use cases, is a new wrinkle.

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Salesforce’s Roadmap Reveals Evolving Support of Converged Growth Models

ANNUITAS

When combined with the actual go-to-market features, this more inclusive customer data value chain can unlock more efficient, highly personalized marketing efforts in theory. In short, this allows users to better aggregate data around customers, perform segmentation and analysis, with far less complexity and data storage overhead.