Remove sites
article thumbnail

The Customer Service Arms Race

Contently

But before I could even begin to look for a link to an FAQ page or help center, a pop-up featuring three smiling faces beckoned from the home page: “We’re Olark. But worrying about which department should own a website’s FAQ section is like worrying about whether Pharrell Williams makes pop, soul, or hip-hop music.

article thumbnail

Digital Marketing Trends: 11 Must-Follow Marketing Trends In 2022

seo.co

According to Forrester , in 2021, the customer service interactions via digital avenues are projected to increase by 40%. Forrester also anticipates that, on average, the digital brand channels numbers will surge from 8 to 11. A chatbot is personable, unbiased, and informative. Video Marketing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

11 Must-Follow Digital Marketing Trends In 2021

seo.co

According to Forrester , in 2021, the customer service interactions via digital avenues are projected to increase by 40%. Chatbots, a software program, interact with site visitors and customers and the naturally sounding way in real-time. A chatbot is personable, unbiased, and informative. Know which channels work for you.

article thumbnail

The best pharma event management companies in 2023

SpotMe Blog

Disclaimer: The objective of this list is to share useful information. We will review your information the next time we update it. SpotMe Named a Leader in The Forrester Wave : B2B Event Management Technology, Q1 2023 report. It is not for commercial purposes. What are pharma event management companies?

article thumbnail

Business to Individual (B2i): The New Imperative for B2B E-commerce Marketing?

KoMarketing Associates

Mobile device adoption brings information to the B2B buyer anytime and in almost any location. Search is one access point, but B2B organizations also need to consider the information accessible through affiliates, publishers, distributors, analysts, other customers via social or other channels, not to mention competitors.

article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

In Search of Mass Influencers In a fascinating new Forrester Research study about online peer influence, Augie Ray and Josh Bernoff determine that consumers generated more than 500 billion online impressions about products and services in 2009. Eat 10 sandwiches, get the 11th free. That’s a good starter list for Mass Influencers.

article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Using the Forrester Social Technographics Ladder, understand how your target audience (as defined by gender, age, and geography) uses social media. Thanks for providing information that is not just general chat on the subject.-= Thanks for providing information that is not just general chat on the subject.-=