Paul Gillin

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Facebook Can Work for B2B Marketers, But You Gotta Know the Rules

Paul Gillin

In my work with B2B organizations, the question of how to use Facebook is invariably front and center. This Is despite the fact that numerous surveys have shown that Facebook is one of the least effective social networks for B2B marketing. Storage maker EMC makes particularly good use of Facebook’s “Welcome&# page.

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Constant Contact Colocates with Small Business Customers

Paul Gillin

I often use Constant Contact’s Twitter and Facebook profiles as models for other B2B companies to follow. The value to the company comes from the promotional benefit and the word-of-mouth awareness that will develop as some of these companies invariably succeed and set off on their own.

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This Brand Ambassador Program Goes Against the Grain

Paul Gillin

Boston-based BzzAgent is a word-of-mouth marketing agency whose customer list would turn any ad agency executive green. Think of it: If someone recommends a product or company on your Facebook timeline and adds that they were paid to do so, what does that do to the credibility of that recommendation? Not really.

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My New Book, ‘Attack of the Customers,’ is now available

Paul Gillin

Now I’d like to ask for your support by liking the book on the Amazon page and registering your like on the book Facebook page. Just last week a woman who claimed she had been victimized in a contract dispute with a big Canadian retailer took her cause to YouTube and Facebook. I certainly could use your help.

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Social Marketing Wisdom from the Insurance Industry – Really

Paul Gillin

million Facebook likes by boring people. New York Life has carefully cultivated more than 100,000 likes on Facebook. “We We believe 60% of our Facebook fans are prospects,” Weiss said. Farmers Insurance for example, hasn’t accumulated 2.3 I actually think insurance is a fascinating business.

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IBMer: ‘Social Selling’ Is a Sales Process in Itself

Paul Gillin

The program began with the assumption that nearly every salesperson was already familiar with the value provided by Facebook and LinkedIn in their personal lives. As word-of-mouth has grown, the new social selling process has taken on a life of its own. “It Familiarity Breeds Intent.

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CareOne Cashes In On Community

Paul Gillin

Word-of-mouth recommendations help drive inbound inquiries, and the presence of so much helpful information in the community lowers the barrier to conversion. Customer communities aren’t for everyone, and in the age of Facebook and LinkedIn, you actually need a compelling reason to start your own.