Customer Experience Matrix

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Purpose-Driven Marketing Comes to Town

Customer Experience Matrix

Confirming the worst stereotypes of marketers as cynical hucksters, the press release promotes its mission with the argument that “purpose-led brands grow two to three times faster than their competitors.” Again, the problem is most severe for Facebook, whose own employees are increasingly concerned that it is doing more harm than good.

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Privacy Regulations Will Lead to Advertising Innovation

Customer Experience Matrix

But it also means that fears of a Google/Facebook duopoly controlling all access to new customers are clearly overblown. Each party could also send acquisition promotions on behalf of its partner to its own customers who are not members of the partner's loyalty program. In sum, privacy regulations won't kill targeted marketing.

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Social Media Features in Marketing Automation Systems: Who Does What?

Customer Experience Matrix

Neolane - posting: central panel to post tweets and Facebook updates - sharing: place sharing buttons on emails - tracking: measure clicks on links in system-generated posts.

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Vocus Marketing Suite: Still Mostly Social But Marketing Automation is On the Way

Customer Experience Matrix

Recommendations” finds conversations on client-specified topics across 130,000 online outlets, 10,000 print outlets, 35 million blogs, and posts on Twitter, Facebook, and other social sites. The product''s two most intriguing features draw on Vocus’ monitoring of social media and news outlets.

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Pega Does Vegas

Customer Experience Matrix

Pega founder and CEO Alan Trefler opened with a blast of criticism of other companies’ over-hyping of AI but wasn’t shy about promoting his own company’s “real” AI achievements. .** What we did hear about was artificial intelligence.

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Influitive Helps Marketers Build an Army of Advocates

Customer Experience Matrix

Most social marketing applications sidestep the issue by focusing on creating communities ( Jive , Lithium ), monitoring conversations (Radian6 , Trackur ) and running promotions ( CrowdFactory , Nextbee ). Marketers recognize the potential reach of social media, but are rightly frightened that they can’t control the message.

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Real Examples of Social Media ROI

Customer Experience Matrix

Socialtext corporate blog cites an estimate by TransUnion CTO John Parkinson that his $50,000 investment in Socialtext has avoided $2.5 million in tech spending by helping users share ideas on how to solve their problems more cheaply.