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Paul Gillin

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Why Facebook Isn’t Worried About Ello

Paul Gillin

I haven’t yet tried Ello , the newest social network to aspire to the role of “Facebook killer” (though my request for access is pending), but I know already that it is doomed to fail in that role. Ello has no better chance of challenging Facebook than MySpace or Friendster. They will be disappointed.

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Gordon Gekko is So Last Century

Paul Gillin

Comment: Facebook is replacing the socializing power of the office water cooler and powering the distributed workforce revolution. Social networks are transforming the way we work (whether the IT organization blocks them or not). More from Thomson Reuters : corporate Facebook innovation Social Media'

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What Social Media Marketers Should and Shouldn’t Do

Paul Gillin

Your principal goal should be to help people solve problems and make smarter decisions. Be helpful and sales will come. Facebook is fun, LinkedIn is business, Twitter is rapid-fire news. Anyone in the organization who can benefit from that kind of engagement should be trained in the tools and protocols of social media.

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Attack of the Customers Press Release

Paul Gillin

New Book Explores Recent Epidemic Of Online Customer Assaults on Businesses. ‘Attack of the Customers’ Helps Marketers and Business Owners Manage and Prevent Reputation Threats Carried on Blogs and Social Networks. Links and tweets are appreciated, but Amazon reviews will get you undying devotion. Capacity to Destroy. About The Authors.

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My New Book, ‘Attack of the Customers,’ is now available

Paul Gillin

Now I’d like to ask for your support by liking the book on the Amazon page and registering your like on the book Facebook page. Just last week a woman who claimed she had been victimized in a contract dispute with a big Canadian retailer took her cause to YouTube and Facebook. I certainly could use your help.

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Industrial Age Thinking Thwarts Potential of Internal Social Nets

Paul Gillin

That story popped into my mind last week as I was participating in a webcast with The Conference Board about internal social networks, their promise and the significant impediments that many organizations face to adopting them. Knowledge sharing initiatives don’t work if the organization doesn’t change.

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The Social CIO: Texas Health Builds a Knowledge Engine

Paul Gillin

Over the last three years, Texas Health has grown its use of a behind-the-firewall social network to more than 3,500 employees (the organization can’t reveal the product’s name because of a non-endorsement policy). Nearly every kind of health care professional at the organization is participating. million customers.