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| Page 1 of 1 | Previous | Next | CUSTOMER EXPERIENCE MATRIX DECEMBER 19, 2011 Influitive Helps Marketers Build an Army of Advocates managing awards, and API-level integration to pull profile data ( LinkedIn ), record completed challenges ( Quora , Twitter , Facebook , LinkedIn) and announce completed challenges ( Salesforce.com Chatter). Marketers recognize the potential reach of social media, but are rightly frightened that they can’t control the message. Most social marketing applications sidestep the issue by focusing on creating communities ( Jive , Lithium ), monitoring conversations (Radian6 , Trackur ) and running promotions ( CrowdFactory , Nextbee ). See my December 8 post for details.) | CUSTOMER EXPERIENCE MATRIX MARCH 19, 2010 Real Examples of Social Media ROI million in tech spending by helping users share ideas on how to solve their problems more cheaply. Summary: some published examples of "hard" ROI from social media. As part of the preparation for next Tuesday’s Webinar with 1to1 Media and Neolane (register here ), I poked around for some concrete examples of ROI from social media. Here’s what I found. Socialnomics blog by Erik Qualman offers a dynamic video with 33 “salient examples and data points” about social media ROI. The company expected this to yield at least one sale which would cover the entire annual cost of the program. | | | | | | | CUSTOMER EXPERIENCE MATRIX JULY 9, 2010 HiveFire Curata Cuts the Work in Content Aggregation Content on the Web site can also be published through RSS subscriptions, email newsletters, Twitter, Facebook and LinkedIn. Because the system is hosted by Curata, it can be set up and maintained without help from the corporate IT department or Web team. Summary: HiveFire Curata makes it easy to assemble and republish content on specialized topics, attracting visitors to your company’s Web site. Here’s an irony for you: the world is awash with content, but marketers struggle to find enough of it. It’s like a sailor dying of thirst. Of course, sailors really do die of thirst. | CUSTOMER EXPERIENCE MATRIX APRIL 1, 2013 InfusionCon 2013: InfusionSoft Keeps Its Focus on Helping Entrepreneurs This consistency is no accident: Infusionsoft managers are quite vocal on their very conscious efforts to build a culture that is committed to helping entrepreneurs and is itself entrepreneurial. Facebook is by far the most important online channel for Infusionsoft customers, in many cases replacing Web sites as the primary online presence. Reducing costs is a lower priority. | CUSTOMER EXPERIENCE MATRIX JANUARY 25, 2012 Nimble Adds Social Data to CRM Once you’ve added a contact, Nimble will automatically display their most recent Twitter, Facebook and LinkedIn activity every time you call up their record and let you send them messages through any of those products or by email. From a corporate perspective, it means the system contains data that salespeople didn’t enter manually – helping to overcome their perpetual complaint that salespeople enter data into corporate CRM systems without getting anything in return. I had an intriguing demonstration yesterday from social CRM vendor Nimble. Here’s how it works. | CUSTOMER EXPERIENCE MATRIX APRIL 17, 2013 Lattice Engines Automates All Steps in Prospect Discovery The company also monitors Twitter, Facebook company pages, Quora, and LinkedIn profiles of people within each sales person’s network. It''s particularly helpful that Lattice Engines supports both prospecting and customer management -- further reducing the need for multiple products, and further encouraging cooperation between marketing and sales departments. | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 14, 2009 Spredfast Offers Systematic Management for Social Media Campaigns Summary: Social Agency’s Spredfast helps marketers schedule social media campaigns the same way they schedule paid advertising. Only later would they initiate conversations and, eventually, provide tools to help their friends spread the word. Another key feature is that Spredfast supports multiple “voices” of actual or constructed individuals, each having accounts in multiple channels ( Facebook , Twitter , blogs, etc.). This helps users tailor their posts to encourage coverage. Silly me. should have known that marketers talk first and listen later. As the bit.ly MORE >> -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 16, 2009 Alterian Pushes Into Social Media Management with Techrigy Acquisition This isn’t about making it easy to react to comments on Twitter , add friends on Facebook , or research prospects on LinkedIn , which is how most marketing automation vendors are approaching social media. Sources include blogs, social networks (publicly-accessible sections of Facebook, MySpace , etc.), In any case, this is where the Alterian engine should help. Summary: Alterian's purchase of Techrigy marks the first integration of serious social media management with marketing automation. Others are sure to follow. Sparingly. But it did give a good flavor for the system. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 20, 2011 Argyle Social Helps to Track Social Media Results It can currently post to Facebook, Twitter and Linked In. Summary : Argyle Social offers social media marketing with above-average features for tracking results. ve had a couple of conversations in recent months with Argyle Social , one of the zillions* of companies offering social media marketing tools. Argyle’s particular focus is making social media measurable. It does this in two ways: - embedding trackable URLs in social messages. This overcomes the fact that social media traffic often can’t be tied to a referring Web site. make a purchase or take some other targeted action). MORE >> - Kwanzoo Builds Content for Cross-Channel Marketing
The second thing that makes Kwanzoo special is that its pages can be deployed on a client’s own Web site, on external sites and ad networks, embedded in emails, within Facebook, or on a mobile device. a parameterized API call) that makes the Kwanzoo pages available within Eloqua’s own content builder and can read Eloqua cookies in real time to help guide the response selection. I first bumped into Kwanzoo about a year ago at a conference trade show and was frankly puzzled at what they offered. But the company reached out to me recently and provided a clearer explanation. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 17, 2010 LoopFuse Captures More Web Traffic Data The new release also adds real-time social media monitoring (directly for Twitter and Facebook , and through Collecta for blogs, YouTube and other sources). Having them within a single system is particularly helpful for the small businesses targeted by LoopFuse, where all channels are likely to be handled by a small department and possibly the same individual. Summary: LoopFuse has extended its system to capture more Web traffic data, which lays the foundation for future analytics. These features are certainly useful. Users get a list of the assets ranked by number of page views. MORE >>
- Acxiom Uses Social Media Data to Segment Email Lists CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 17, 2009
- Web Analytics Is Dead. So Is Customer Centricity. I Need a Drink. CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, SEPTEMBER 23, 2009
- Provenir Adds Social Listening to Customer Decisions: Another Customer Data Platform CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 3, 2013
- Beanstalk Data Adds Service to the Marketing Automation Recipe CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 10, 2011
- Coupons and Offers Slowly Shifting to Digital: Notes from LEADS Marketing Conference CUSTOMER EXPERIENCE MATRIX | SATURDAY, OCTOBER 1, 2011
- Aprimo Marketing Studio Supports Sophisticated Business Marketers CUSTOMER EXPERIENCE MATRIX | SUNDAY, JANUARY 31, 2010
- Pedowitz Group's Sweet Suite Builds the Missing Link between Social Media and Marketing Automation CUSTOMER EXPERIENCE MATRIX | SUNDAY, AUGUST 23, 2009
- New White Paper and Eloqua Prospect Profiler CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 27, 2009
- Hubspot Offers Small Business Marketers a Big Bundle of Features CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 30, 2009
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