How to Tackle Real-Life Social Media Customer Service Obstacles
Hubspot
FEBRUARY 28, 2012
See that first Twitter account? It's called 'ASOS Here to Help,' and it was set up as an entirely separate entity from ASOS' "marketing" Twitter account -- the second image shown above. ASOS also has a similar division set up on Facebook , with one page dedicated to customer service, and the other to marketing messaging.
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