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How to Tackle Real-Life Social Media Customer Service Obstacles

Hubspot

ASOS also has a similar division set up on Facebook , with one page dedicated to customer service, and the other to marketing messaging. So if you're working in an industry that handles peoples' personal information -- finances, health, even something as basic as their contact information -- handling privacy is a real concern when dealing with customer service over social media.

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Crunchy, salty, nutritious news & views on B2B marketing for technology companies | Velocity - the B2B marketing acceleration agency for technology companies

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A great example from a drop-down menu in a Royal Opera House web form: That’s just a small sample. I’ve been mulling on this one for a while: how does Facebook, YouTube, Flickr, blogging,… Read more… Roger Warner | January 15th, 2008 | 5 comments The Power of Content: a video case study We’ve been experimenting with ‘guerrilla video’ as a promotional tactic for our clients and thought we should taste our own medicine. A few people were so incensed they contacted me to say I was talking nonsense. Come and get it! Come and get it! World&#.

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