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Anything Goes Marketing

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Bad Customer Experiences

Anything Goes Marketing

Have you had a recent bad customer experience? Here is the email I sent to Shell: Hi, I had a terrible customer experience at your Shell station at Sheppard and Wilson Heights on April 25. Here is the email I sent to Shell: Hi, I had a terrible customer experience at your Shell station at Sheppard and Wilson Heights on April 25.

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Customer Service at its Best: Wind Mobile

Anything Goes Marketing

I won’t go into the history of these guys but I can tell you that we have been royally screwed with poor customer service, high prices and a general disregard for the customer. So I suggest you do not comment on this type of stuff until you experience Wind's service yourself. Enter Wind Mobile into the picture.

Service 100
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Lessons Learned in Cost Rica - Being Customer Centric

Anything Goes Marketing

This experience is a good reminder for everyone as you begin 2008 - how can you easily provide greater value to your customers? providing multiple touring options that enabled us to do what we wanted. being as flexible as possible. Would I recommend this tour company and my tour guide? I don't think I have to answer yet.

Cost 100
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Email Marketing 101: Tips and Best Practices

Anything Goes Marketing

From my own experience I've seen a fantastic postcard email that just had two words as a call to action. Post card style (one large image and single offer) and varied-cell (uses different boxes of text area images) emails had higher clickthrough rates. Open and clickthroughs were some of the best I've ever seen.