KoMarketing Associates

MAY 25, 2022

Even though the customer experience (CX) is continuing to grow in importance, new research indicates that organizations are not entirely prepared to make it a top priority. In general, only 38% admitted that they have fully optimized customer digital experiences, and just 34% said their digital experiences are personalized.

Marketing Report 245

Marketing Report Marketing & Strategy Marketing Strategy Advertising Agencies 245

KoMarketing Associates

MARCH 31, 2020

Marketers are still focused on developing a personalized customer experience, according to new research, and statistics show that they are measuring the effectiveness of their communication efforts by engagement. Marketers’ Focus on the Customer Experience.

Marketing Report 157

Marketing Report Personalization Statistics Custom Publishing 157

Marketing Insider Group

APRIL 26, 2021

Customer experience, trust, and product quality are quickly becoming top priorities for customers. How can chief marketing officers empower their organizations to remain nimble in changing times? Understanding how your organization fits into society can help you remain relevant and address current challenges and concerns authentically.

Organization 358

Organization Planning Marketing Budget Terms and Conditions 358

Webbiquity

MAY 17, 2022

The evolving work environment has especially impacted business-to-business (B2B) organizations, as in-person interactions are often pivotal to success. Businesses must commit more resources to their virtual events to more closely emulate the in-person experience needed to make consistent sales. Filling Training Gaps.

Organization 305

Organization B2B B2B Sales Training 305

Vision Edge Marketing

JUNE 6, 2023

Organizations that strive to be customer-centric and create customer value recognize the importance of understanding customer needs, preferences, and expectations and focus relentlessly on delivering exceptional customer experiences (CX), at every touchpoint. This is where the role of the Chief Growth Officer (CGO) becomes crucial.

Touchpoints 182

Touchpoints CMO Work Management Cross-Selling 182

Martech

AUGUST 16, 2022

When Christian humanitarian organization World Vision wanted to improve their donor experience, they knew getting a CDP was key. “To Rising demand for digital experiences. How CDPs improve donor experiences. 4 digital trends for nonprofits. Read next: What is a CDP? Data ingestion. Profile unification.

Marketing AI 88

Marketing AI Organization Digital Asset Management Touchpoints 88

Salesforce Marketing Cloud

JULY 5, 2023

Today, more users are comfortable with companies using relevant personal information transparently and beneficially. In the 2022 Salesforce State of the Connected Customer study , 61% of survey respondents reported a level of comfort with these personalized user experience practices. That’s up from 52% the year prior.

Design 96

Design Personalization Ethics Ad Exchange 96

KoMarketing Associates

JUNE 13, 2018

Many marketers are already personalizing the customer experience, but new research indicates that there is more of a need for them to go above and beyond using simple phrasing, such as “you” and “your.”. To achieve their personalization goals, most marketers (72.72 Personalization Remains a Top Priority for Marketers.

Personalization 163

Personalization Marketing Report Customer Surveys Marketing Automation 163

KoMarketing Associates

AUGUST 4, 2021

B2B marketers have primarily focused on improving the customer experience (CX) in the past. In Q1 of 2021, approximately 81% of marketers said that they expected personalized marketing to have an influence on their overall strategy. Nearly 66% claimed that they would also like to improve upon personalization capabilities.

Marketing Report 296

Marketing Report Budget Programs Advertising Agencies Forrester 296

KoMarketing Associates

APRIL 13, 2022

As marketers look ahead to the remainder of 2022, new research suggests that they will be focusing on personalizing content and the overall customer experience. About 41% of B2B marketers, in particular, will be adding personalized content and offers to their arsenal of marketing tactics. That being said, 38.8%

Personalization 239

Personalization Marketing Budget Content Statistics 239

Launch Marketing

MARCH 6, 2024

While buyer personas have been the key component of many marketing strategies, what if the key to unlocking more effective and resonant content lies not in demographic details but in the intricacies of an individual’s personality ? Understanding the diverse spectrum of personalities is essential.

Lead Generation 118

Lead Generation Personalization Marketing & Strategy Marketing Strategy 118

Martech

APRIL 15, 2024

What will they tell their friends or colleagues about their experience — will they even mention it? A tremendous amount of investment and resources are being focused on integrating AI into the customer experience , from automating responses to comments on social media to improving the call center experience. They all lived it.

Marketing AI 102

Marketing AI Act-On Impressions Validation 102

KoMarketing Associates

JULY 27, 2022

Marketers focused on the customer experience (CX) have several objectives, ranging from generating cost savings to improving acquisition and conversion rates. The majority of respondents (53%) are still developing capabilities and experimenting with technologies to provide data-driven CX, while 10% cannot make use of their data to enhance CX.

Marketing Report 236

Marketing Report Optimization Resources Advertising Agencies 236

KoMarketing Associates

SEPTEMBER 28, 2021

Some organizations are turning to automation to continue benefiting from digital marketing, but previous research indicates that it will not come without obstacles. Marketers are also still struggling with delivering personalized content (44%), integrating all of their marketing systems (43%), and creating a successful strategy (41%).

Customer Surveys 251

Customer Surveys Organization Barriers CMO 251

Martech

DECEMBER 26, 2023

Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter. In 2024, keys to customer success will include better personalization delivered at scale by ramped-up automation and generative AI. Every year the bar gets raised.

Marketing AI 144

Marketing AI Paid Search Agency Marketing Analytics Tools CMO 144

Marketing Insider Group

MAY 17, 2021

Event organizers base KPIs on the goals they’re aiming to achieve. Create a well-branded event page that highlights your event’s benefits, the speakers, and the unique event experience you are offering. You should find great speakers who have experience engaging audiences in a virtual setting. Use multiple channels to reach out.

Webinar Metrics 261

Webinar Metrics Organization Marketing & Strategy Merchandising 261

KoMarketing Associates

JANUARY 5, 2022

Despite initiatives to make personalization a top priority, new research indicates that many marketers are still struggling to find the resources to unlock its full potential. Furthermore, most respondents (50%) said that their organization has made personalization a company-wide strategic initiative.

Marketing Report 238

Marketing Report Resources Personalization Statistics 238

Martech

NOVEMBER 6, 2023

But surprisingly, B2B businesses often overlook the importance of a great customer experience for their buyers, which is typically a top priority for B2C. A great customer experience matters for B2B, just as in B2C. B2B companies need to create good customer experiences to build lasting relationships.

B2B 136

B2B Customer Satisfaction Lead Scoring Lead Ranking 136

KoMarketing Associates

JULY 1, 2021

However, respondents are still struggling with delivering personalized content (44 percent), integrating all marketing systems (43 percent) and creating a successful strategy (41 percent). To overcome these barriers and optimize marketing automation, most marketers (53 percent) are having the most success with customer experience mapping.

Customer Surveys 259

Customer Surveys Automation Personalization Barriers 259

Zoominfo

NOVEMBER 3, 2020

It seems weird that the recruiting and hiring processes can often feel so impersonal, especially when it involves highly personal, highly human decision making. So how do we make recruitment personal again? What Is Personalized Recruiting? What Are The Benefits Of Personalized Recruitment? We promise, it’s worth it.

Personalization 173

Personalization Zoominfo Transparency Ideal Customer Profiles 173

Marketing Insider Group

NOVEMBER 30, 2022

80% of customers said they were more likely to buy from companies that offered personalized marketing experiences, and the same study supports that 90% of customers found personalized marketing appealing. Here are some of our favorite ways to implement digital personalization aligned with your company.

Trends 167

Trends Personalization Marketing AI SWOT 167

Contently

JANUARY 11, 2023

Today’s consumers expect personalization at every touch point. As countless marketing messages flood email inboxes, McKinsey research suggests 71% of customers expect the messages they receive from brands to be personalized—and 76% are frustrated when they’re not. Personalization takes many forms.

Personalization 177

Personalization Top of Funnel Business Enterprise Management 177

Marketing Insider Group

NOVEMBER 17, 2021

Online events need technology to function, and the right software tools can provide a better frontend experience for your guests and a more organized, streamlined backend experience for your planning team. Your staffing requirements will look different for your online events then your in-person gatherings.

Organization 240

Organization Marketing Management Planning Click Rate 240

Vision Edge Marketing

APRIL 27, 2021

indicated that their number one priority over the next five years is improving customer experience (CX). Every person can tell when they’ve had a good or bad experience, but what exactly is customer experience? This takes mapping the customer experience. Customer Buying and Customer Experience Map Differentiators.

Touchpoints 225

Touchpoints Word of Mouth Work Management Customer Satisfaction 225

Martech

JANUARY 25, 2022

“Today, marketing is no longer about grabbing attention, but about creating real connections, building that emotional resonance, and spurring action throughout the customer journey,” said Nina Butler, Director of Event Experience at Alyce, in her presentation at our MarTech conference. Create personalized landing page experiences.

Personalization 93

Personalization Top of Funnel Landing Pages Paid Search Agency 93

Martech

DECEMBER 27, 2022

Below are some of the top ways that experiences and behaviors will change for consumers in 2023, and what marketers will do to adjust and maintain a competitive edge. Updating and implementing new technology is a bigger ask for enterprises because of all the people and systems involved in organizations of their size.

Enterprise Management 97

Enterprise Management Digital Experience Platform Organization Marketing Management 97

Webbiquity

JANUARY 20, 2021

Ideally, you want to find a balance between personalized marketing and relevant law compliance. The Benefits of Personalization. With all the rules and regulations, you might be thinking that personalized marketing isn’t exactly worth the effort. Finding Balance Between Personalization and Privacy.

Privacy 266

Privacy Personalization Planning Marketing Management 266

Litmus

JANUARY 27, 2022

But using a combination of both–segmentation followed by personalization–can be a powerful way to address your subscribers’ needs and beat competitors. personality, interests, habits, pain points) and factors (e.g. Segmentation is what most marketers are using and some may even mistakenly consider personalization.

Segmentation 81

Segmentation Personalization Top of Funnel Brand Identity 81

Martech

NOVEMBER 20, 2023

Imagine B2B emails that ditch the generic approach for something as personal as a gallery owner’s welcome. That’s the mastery of email personalization — it’s more than a “Hi [First Name],” it’s a suite of experiences, each one a handpicked conversation starter. Efficient personalization. Demographic data.

Email Marketing 128

Email Marketing B2B Marketing Marketing & Strategy Marketing Strategy 128

Martech

FEBRUARY 14, 2024

When customer experience works, customers receive a consistent and seamless interaction with a business from touchpoint to touchpoint. Creating a sound for customer experiences TD worked with sonic branding agency Sixième Son to build a score that is optimistic and catchy. An often overlooked feature of CX is sound.

Paid Search Agency 117

Paid Search Agency Touchpoints Work Management Marketing Management 117

Martech

SEPTEMBER 19, 2023

AI-powered content personalization platform Movable Ink launched new Universal Data Activation capabilities that allow marketers to create personalized experiences across email and mobile channels. Universal Data Activation integrations are available for Adobe Experience Platform, Braze and Twilio Segment. Integrations.

Activities 124

Activities Advertising Channels Personalization Marketing AI 124

Launch Marketing

APRIL 19, 2023

But this failure to focus on the customer experience or customer marketing is a crucial mistake that many B2B companies make. The modern B2B customer expects a personalized experience that keeps them engaged throughout the entire buyer’s journey. Case studies are another personalization tactic.

Top of Funnel 118

Top of Funnel Tactics B2B Marketing Work Management 118

Martech

NOVEMBER 28, 2023

Personalized marketing isn’t just a trend. By crafting messages that resonate on a personal level, companies are not just capturing attention. In this landscape, the ability to personalize is not just an advantage — it’s a necessity to foster conversations and cultivate lasting brand loyalty.

Marketing AI 103

Marketing AI Paid Search Agency Loyalty eCommerce 103

Martech

MARCH 15, 2024

Sharing insights and experiences from people not on your payroll can help enhance your brand’s reputation, credibility and trustworthiness, potentially leading to more conversions. Once logged in, search for a person (by name) who is a 1st or 2nd-degree connection, or input the URL of the content you want to sponsor. How it works.

Linkedin 85

Linkedin Organization B2B Thought Leadership Brand Identity 85

Martech

SEPTEMBER 21, 2023

This can extend to organizations or industries. We describe organizations as being “data-driven” or “research-based” and industries as “cutting edge” or “slow-moving” to help us understand how to position ourselves and improve our messaging. Here’s what this means for B2B marketing organizations.

Ideal Customer Profiles 113

Ideal Customer Profiles Marketing AI Profiling Personalization 113

ClickZ

JULY 17, 2020

CEO of SmartyAds shares insights and details on AI advertising, its pros, and how businesses can overcome personalization challenges. Today, AI technology in advertising is wrapped around automation, personalization , segmentation, and other functions that ad stacks are impossible to imagine without. . Machine learning.

Marketing AI 128

Marketing AI Advertisements Advertising Personalization 128

Martech

SEPTEMBER 11, 2023

Organizations that want happier customers should look holistically at the entire customer journey. Marketers need the big picture when it comes to customer experiences. Here are three big payoffs for organizations that decide to embrace a journey-centric approach. What are they trying to do, what are they trying to get done?”

Lead Ranking 141

Lead Ranking Forrester Lead Scoring Cross-Selling 141