How to Grow Your Business with Voice of the Customer
SendX
JULY 1, 2021
It’s the process of gathering data — on customer needs, expectations, and feedback — analyzing it, and improving the customer experience in a tangible way. And according to a study by Aberdeen Group , the top 20% of businesses using VOC data grew by 9.8x This includes Instagram, Facebook, and Twitter, but also blogs and forums.
Let's personalize your content