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20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Martech Advisor

Customer experience (CX) is an intangible that sets your brand apart from the competition. Create a Memorable Brand Experience. Give them something memorable: When people buy from you, offer them a unique experience or free merchandise that they’ll associate with your brand. Learn More: What Is Customer Experience (CX)?

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Website surveys, email surveys, Facebook inquiries, focus groups, telephone calls to 25 customers each month. link] [link] duane forrester Alltop RSS – 5 Ways to Turn Helpfulness Into Marketing Greatness [link] [link] Matt McDougall 5 Ways to Turn Helpfulness into Mktg Success. Ask your customers directly.

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5 Steps to Integrate the Voice of the Customer (VoC) in Your Messaging

Martech Advisor

Last year, Forrester released its cloud-based platform for real-time feedback collection across digital and physical channels, called FeedBackNow 2.0. Learn More: Interactive Marketing & Understanding the Voice of Customer (VoC). Such moves underscore the need to accurately analyze feedback and obtain actionable insights.

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Is Twitter for Business Even Worth the Trouble | social crm.

Convince & Convert

Skip to content Skip to navigation Skip to footer Convince and Convert Blog: Social Media Strategy and Social Media Consulting Social Media Strategy Blog Social Media Consulting Blog Social Media Consulting Speaking Newsletter Free Social Media Tools Twitter Interviews About Lijit Search Is Twitter for Business Even Worth the Trouble?

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Crunchy, salty, nutritious news & views on B2B marketing for technology companies | Velocity - the B2B marketing acceleration agency for technology companies

Online Marketing Institute

Now we’re experimenting with … Read more… Doug Kessler | May 26th, 2008 | 3 comments New Velocity B2B Marketing Newsletter Available! Your job is to harvest them and put them to work for you… Your experience… Read more… Doug Kessler | November 13th, 2007 | no comments A Second Life for Marketers?