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6 Easy Ways to Celebrate Customer Service Week All Year Long

Salesforce Marketing Cloud

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

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Why Personalization at Scale Can Make (or Break) Your Business

Contently

Today’s consumers expect personalization at every touch point. As countless marketing messages flood email inboxes, McKinsey research suggests 71% of customers expect the messages they receive from brands to be personalized—and 76% are frustrated when they’re not. Personalization takes many forms.

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Designing Personalized User Experiences with Data & AI? Keep This In Mind

Salesforce Marketing Cloud

Today, more users are comfortable with companies using relevant personal information transparently and beneficially. In the 2022 Salesforce State of the Connected Customer study , 61% of survey respondents reported a level of comfort with these personalized user experience practices. That’s up from 52% the year prior.

Design 96
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How to Improve the Customer Service Call Center Experience

Televerde

When interacting with customers, an agent’s job is filled with dozens of conflicting “must-dos” that ensure they offer the best customer service call center experience. Key Takeaways: A great customer experience starts by collecting data to understand each person. How a Great Customer Service Call Center Experience Boosts Your Sales.

Service 119
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Best Business Card Printing Services

The Daily Egg

Even in today’s digital world, the business card exchange is still one of the best networking tools for in-person introductions. The post Best Business Card Printing Services appeared first on The Daily Egg.

Service 118
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Why and How to Send A Personalized Discount Email

SendX

Personalized email campaigns work much better than generic ones. What’s a personalized discount email. How to collect customer data for personalization. How to use the data in creating personalized email campaigns. But before jumping into details, let’s understand what exactly personalized discount emails are.

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How to Build a Modern Conversational Growth Strategy

Marketing Insider Group

We’re taught communication at an early age, learning how to exchange feelings and ideas while listening to others equally. Conversations are key to relationship development—and in the B2B world, they fuel business and the exchange of crucial information. Personalize. At the core of humanity is dialogue. Let’s discuss.