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6 Easy Ways to Celebrate Customer Service Week All Year Long

Salesforce Marketing Cloud

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Personal development opportunities Invest in your team’s growth by offering paid time off for learning.

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It’s time to prioritize customer experience in B2B

Martech

Today’s customers want quick answers, personalized experiences, and zero redundant conversations. They expect ease in their interactions In the B2B environment , customers are often dealing with complex products and services, and that’s after dealing with difficult buying journeys. And why shouldn’t they?

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How we’re using video to deliver better support to our customers

Vidyard

I also set up a YouTube channel and figured out how to get our support videos to play within our support environment so customers didn’t have to leave to get all the information they needed. We have more than 600 knowledge base articles that people use all the time and that had the potential to become videos.

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Leveraging hybrid events to boost B2B marketing success

BDB

Adding a digital component to in-person events can improve visibility and reach, helping to generate that much needed industry buzz. Traditional events that centre around keynote speakers or hand-on learning labs don’t typically translate well into the digital environment. 2 It’s easy to see why they’re making these changes.

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Setting Big Career Goals? 6 Proven Tips From a Seasoned Veteran Trailblazer

Salesforce Marketing Cloud

I even used the Build Your Personal Portfolio Trailhead project to create my online resume. Favorite trails I’ve shared are the Admin Beginner , Admin Intermediate , and Admin Advanced to help build a solid knowledge base for the platform. I became a 2x, 3x, then 4x Ranger, and am now an All-Star Ranger. HIT THE TRAILS.

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Personal KM; KM Business Case; KM, culture and compromise; KM Books Wiki

Buzz Marketing for Technology

Weekly Knowledge Management blog by Stan Garfield. Personal KM; KM Business Case; KM, culture and compromise; KM Books Wiki. Weekly Knowledge Management Blog by Stan Garfield. Q: What is personal knowledge management? Q: What is personal knowledge management? Presenting Information.

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Incorporating Service Design Into Content Marketing and Strategy

ClearVoice

Content that provides context or explains the options being presented. Props : Physical or digital artifacts (including products) that are needed to perform the service successfully, including physical spaces and digital environments. Location : digital or physical environment where customers receive the service.