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6 Easy Ways to Celebrate Customer Service Week All Year Long

Salesforce Marketing Cloud

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Personal development opportunities Invest in your team’s growth by offering paid time off for learning.

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Win as One: The future of financial services teams 

Seismic

Furthermore, we keep a close eye on the macro business environment, pivoting as necessary, but also remaining as a stable partner and resource. Seismic empowers your teams to craft personalized and engaging messages at scale, truly embracing customer-centricity.

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This week’s new AI-powered martech products, platforms and features

Martech

Campaign now allows marketers to get five personalized email subject line suggestions based on the information the user provides about a campaign. Instreamatic’s Contextual Audio Ads lets advertisers generate fully-customized creative content relevant to the listener’s specific context and environment. Five9’s Agent Assist 2.0

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Marketing projects: Why you should compile questions in advance

Martech

Do new vendors off development and staging environments? Dig deeper: How to create a knowledge base for marketing work management Opportunities You have plenty of opportunities to compile questions. What are the UX implications? If a user changes a setting, will it be able to reflect quickly back to the user?

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It’s time to prioritize customer experience in B2B

Martech

Today’s customers want quick answers, personalized experiences, and zero redundant conversations. They expect ease in their interactions In the B2B environment , customers are often dealing with complex products and services, and that’s after dealing with difficult buying journeys. And why shouldn’t they?

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The Best Podcast Conversations of 2023 That Marketing Shouldn’t Miss

Engagio

Her passion for marketing shines through as she stresses the importance of a well-rounded knowledge base and assembling a strong leadership team to allow for a laser focus on strategy. She discusses how agility has become important for CMOs due to rapid changes in digital environments and buyer behaviors.

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How we’re using video to deliver better support to our customers

Vidyard

I also set up a YouTube channel and figured out how to get our support videos to play within our support environment so customers didn’t have to leave to get all the information they needed. We have more than 600 knowledge base articles that people use all the time and that had the potential to become videos.