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50 Facts about online consumer behavior not to ignore

Biznology

eMarketer ). Forrester ). It takes 12 positive customer experiences to make up for one negative experience. Forrester ). Consumers are 2 times more likely to share their bad customer service experiences than they are to talk about positive experiences. ( 2012 Global Customer Service Barometer ). GE Capitol).

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Why Is Social Media Measurement So Hard?

Convince & Convert

” In fact, new research from eMarketer shows that less than 20% of B2B marketers know for sure that their social media is generating positive results, and I’d guess the B2C data is similar. It’s not every day that you hear someone saying, “The return on my social media strategy is outstanding!”

Insiders

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You May Be Surprised At The Biggest B2B Marketing Responsibility Of 2016

Marketing Insider Group

Respondents said brand and positioning, lead generation, and brand communications were their top three leading responsibilities as of November 2014, the time of the survey. Forrester and Gartner support the notion that today’s buyer embarks on an increasingly digital, empowered, and complex buyers journey. Why Customers?

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What every marketer needs to know about programmatic advertising

Martech

billion, and more than 90% of all digital display ad dollars will transact programmatically, according to eMarketer. of the digital display ad market, according to eMarketer. One-quarter of retailers are generating more than $100 million in revenue from their media networks, according to Forrester. In the U.S.,

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CMOs: Wield Powers of Influence to Gain a Seat at the Executive Table

ViewPoint

According to McKinsey principal Mary Ellen Coe, “…CMOs need to be stewards of customer engagement and experience, which means they need to manage and influence the experience positively across the organization.” Source: Forrester, Metrics that Matter for B2B Marketers, October 26, 2011.

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Show Me the Numbers: Hard Data on Internet Use and Media Spend

Customer Experience Matrix

The position of blogs is ambiguous because most reports lump them in with other social media. A Forrester chart, posted on CNET shows five years of data on time spent per week with major media. A Forrester chart posted on Mashable shows interactive marketing spend by category, projected from 2009 to 2014. for TV and 10.2%

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Mobility and why it matters

Biznology

Data from eMarketer shows that mobile ad spend is on track to rise 75.1%, reaching $31.45 For perspective, that was roughly the entire size of the world’s e-commerce market in 2013. Mobile ad spend will continue to track this upward trend in mobile traffic. billion, which will make up almost a quarter of overall global digital ad spend.