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Why Video is the Key to Happier Customers

Vidyard

APRIL 19, 2017

According to Forrester , 77% of US adults online say that valuing their time is the most important thing a company can do to provide them with good service. According to eMarketer , customers rated the phone as the most frustrating form of customer service, followed by digging around the website, live chat, and email. Here’s why.

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Video Marketing Emarketing Multi-Channel Forrester 105
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Video Marketing and Sales Stats That Matter to Businesses

Vidyard

MARCH 23, 2021

Forrester blogs– Predictions 2021: Grounded Sellers Fly In The Face Of Old Norms, October 2020 Connect, Convert, and Close More Deals Easily create and share 1-to-1 videos. Traditionally limited to email, phone calls, and screen–sharing interactions, sellers will look for more dynamic ways to earn buyers’ attention.”

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Stats Video Marketing Enterprise Management Planning 65
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