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| Page 1 of 1 | Previous | Next | CUSTOMER EXPERIENCE MATRIX DECEMBER 20, 2012 Oracle Buys Eloqua: Winners and Losers for B2B Marketing Automation Oracle announced today that it has agreed to purchase B2B marketing automation leader Eloqua for $23.50 This was a bit of a surprise, given that Eloqua just went public in August. It suggests that neither Oracle nor Eloqua management felt the company was substantially undervalued. Small businesses in particular can expect little love from an Oracle-ized Eloqua. | CUSTOMER EXPERIENCE MATRIX JUNE 29, 2011 ExactTarget and Eloqua Stake Their Claim To Centralized Customer Management You probably saw ExactTarget ’s June 13 announcement of its strategic partnership with Marketo and Eloqua ’s June 21 announcement of its new AppCloud marketplace for connectors with other systems. That Eloqua sees itself as the center of a marketing infrastructure isn’t surprising, although it does show how far we've traveled from the once-common view of marketing automation as an auxiliary to the sales automation “system of record”. Eloqua’s AppCloud is obviously modeled on Salesforce.com’s AppExchange and other application stores. So did I. Oh well. So it’s all good. | | | | | | | CUSTOMER EXPERIENCE MATRIX JANUARY 8, 2013 Top Five Metrics for Revenue Generation Marketers With both of these on my mind, I also paid new attention to Eloqua ’s list of five key revenue performance indicators (listed in the ‘Take a tour’ graphic on this page ). Even the two non-matching items are related: my fifth item is cost and Eloqua's is return, which is a combination of cost and revenue. Eloqua’s list breaks those same factors down by stages. | CUSTOMER EXPERIENCE MATRIX FEBRUARY 12, 2013 Why Is B2B Marketing Automation Growing So Slowly? The most notable is Eloqua, which as a public company has to report its results. Last year, the top four industry vendors (Eloqua, Marketo, HubSpot, and Infusionsoft) added 49% more employees, compared with just 21% for the rest of the industry. Let me start by saying that the 50% revenue increase I’m projecting for B2B marketing automation in 2013 is a very healthy one. million). | | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 1, 2010 Hard Data to Justify Your Marketing Automation Investment Eloqua “ The Business Case for Integrated Demand Generation ” offers data from Forrester, CSO Insights and several Eloqua clients. Summary: So you want some hard numbers to prove the value of marketing automation? Here's a bunch. client asked yesterday if I had some benchmark information to justify the cost of her marketing automation project. This set off an hour-long scavenger hunt through my hard drive, followed by sporadic afterthoughts later in the day. Since this is a question that comes up pretty often, I figured I’d share some of the more useful results. 51% win rates 55.6% | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 1, 2012 New Marketing Automation Report: Venture Funding is Key to Success We classify industry vendors into four groups: - micro business vendors (Infusionsoft and OfficeAutoPilot) - HubSpot (a category of its own because it’s not quite standard marketing automation and is big enough to treat separately) - enterprise vendors (Neolane, Aprimo, Silverpop, and Oracle) - core B2B marketing automation (everybody else: Eloqua, Marketo, Pardot, Genius, Act-On, et, al.) year ago, the three largest core vendors were Eloqua, Marketo, and Genius, and Act-On was an also-ran. For those of us who don’t get out much, that’s downright exciting. Myth busted. MORE >> -
CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 13, 2011 Marketing Automation Skills are Scarce: Strategies to Close the Gap Among B2B vendors, Eloqua is the poster child for this approach. The marketing automation industry continues to grow quickly, with many vendors announcing their client bases have more than doubled in 2011. But there’s also a growing realization that many marketing automation systems are used for only simple tasks – often no more than email, landing pages, and CRM integration. For example, LoopFuse found that nearly twice as many used email and web landing pages as lead scoring. Surveys, like this one from IBM , show many obstacles to successful deployment. ease of use. automation. MORE >> -
CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 16, 2010 Eloqua10 Offers a Much-Improved Interface and Revenue Reporting Summary: Eloqua10 provides much-needed update to Eloqua's user interface and a new reporting infrastructure for “revenue performance management”. Eloqua is slated to officially release its long-promised Eloqua10 system on November 21. Previous versions of Eloqua were very powerful but notoriously difficult to learn and use. One downside of the change is that some assets built in previous Eloqua editions will need to be modified, as will some reports. Unfortunately, Eloqua hasn’t released the actual reports that will be provided for RPM. MORE >> -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, DECEMBER 8, 2011 Social Media Features in Marketing Automation Systems: Who Does What? Social media is arguably overhyped as a marketing trend: it gets well under 10% of marketing budgets (different surveys have figures from 3% to 8%) and results are questionable (it was rated the least effective content marketing tactic in a recent MarketingProfs study ). But social is clearly growing fast and has great potential. So marketing automation vendors are understandably eager to support it in their systems. recently took a quick tour of vendor sites to see what social features they’re offering. Results are summarized in the table below. MORE >> -
CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 19, 2011 Influitive Helps Marketers Build an Army of Advocates Influitive founder Mark Organ was co-founder of marketing automation pioneer Eloqua. Marketers recognize the potential reach of social media, but are rightly frightened that they can’t control the message. Most social marketing applications sidestep the issue by focusing on creating communities ( Jive , Lithium ), monitoring conversations (Radian6 , Trackur ) and running promotions ( CrowdFactory , Nextbee ). Marketing automation vendors have mostly worked on making it easy to post and share messages and to capture social data. See my December 8 post for details.) MORE >>
- B2B Email Benchmarks: Answers Vary Widely CUSTOMER EXPERIENCE MATRIX | SUNDAY, APRIL 15, 2012
- Raab Report: Act-On, Eloqua, Pardot, and Marketo Vie to Lead in Mid-Size B2B Marketing Automation Segment CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 23, 2012
- Low Cost Systems for Demand Generation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 4, 2009
- Raab Report: B2B Marketing Automation Revenues to Hit $525 Million in 2012 CUSTOMER EXPERIENCE MATRIX | TUESDAY, JULY 31, 2012
- B2B Marketing Automation Growth Slowed In First Half of 2011 CUSTOMER EXPERIENCE MATRIX | MONDAY, JULY 11, 2011
- Kwanzoo Builds Content for Cross-Channel Marketing CUSTOMER EXPERIENCE MATRIX | SUNDAY, MARCH 25, 2012
- Teradata Buys Aprimo for $525 Million: More Marketing Automation Consolidation To Come CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 22, 2010
- Insights from Eloqua's IPO Registration Statement CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 29, 2011
- Microsoft Buys Marketing Automation Vendor MarketingPilot: Start of Something Big? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 17, 2012
- ExactTarget Acquires Pardot: Great Exit for Pardot, Questionable Future for ExactTarget CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 11, 2012
- Marketo Raises Another $50 Million: Where Does the Money Go? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 16, 2011
- Yesterday's News: Marketo Plans IPO, Eloqua Eyes B2C CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 27, 2013
- LoopFuse Offers Free Marketing Automation System: Another Step Towards Industry Consolidation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 30, 2010
- B2B Marketing University: For Now, Marketing Automation and CRM Are Still Separate CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 5, 2009
- 3 Ways to Use Lead Scoring Within Your Marketing Automation Programs CUSTOMER EXPERIENCE MATRIX | SUNDAY, JULY 1, 2012
- Marketo Files for IPO: Will High Growth Outweigh High Losses? CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 2, 2013
- The Pond Just Got More Crowded: Google, Salesforce.com and Sequoia Invest in HubSpot CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 8, 2011
- ReachForce Buys SetLogik: One-Stop-Shopping for B2B Marketing Data Plus Database CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 3, 2013
- Raab Report: Financial Comparison of B2B Marketing Automation Vendors CUSTOMER EXPERIENCE MATRIX | THURSDAY, AUGUST 2, 2012
- Lattice Engines Automates All Steps in Prospect Discovery CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 17, 2013
- IBM Buys Unica: Will Acquisitions Now Shift to B2B Marketing Automation? CUSTOMER EXPERIENCE MATRIX | FRIDAY, AUGUST 13, 2010
- Oracle Integrates On Demand Marketing with On Demand CRM CUSTOMER EXPERIENCE MATRIX | THURSDAY, JUNE 2, 2011
- Raab Report: B2B Marketing Automation Industry Is Getting More, Not Less, Fragmented CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, AUGUST 1, 2012
- Marketing Automation Vendor Consolidation: Lessons from History CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 22, 2010
- And Our Forecast of B2B Marketing Automation Revenue for 2013 is. CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 6, 2013
- Dreamforce 2011: Salesforce.com Will Leave Marketing Automation Alone. But Revenue Performance Management Might Be Another Story. CUSTOMER EXPERIENCE MATRIX | FRIDAY, SEPTEMBER 2, 2011
- RedPoint Offers Broad, Deep B2C Marketing Automation CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 3, 2013
- Pardot Stays Focused on Small and Mid-Size Clients CUSTOMER EXPERIENCE MATRIX | TUESDAY, SEPTEMBER 13, 2011
- Which B2B Marketing Automation Systems Have Hard-to-Find Features? The Answers May Surprise You CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 10, 2011
- Ranking B2B Marketing Automation Vendors: How I Built My Scores (part 1) CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 27, 2010
- 150+ Questions for Your Marketing Automation RFP CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 16, 2010
- Pedowitz Group Offers Free Support for New Eloqua Clients CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 8, 2009
- Infusionsoft Helps Clients Map Their Marketing Strategy CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 23, 2011
- Demand Generation Vendor Traffic Rankings CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JULY 8, 2009
- SetLogik Offers B2B Marketers a Real Marketing Database CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 10, 2012
- Oracle Buys Market2Lead Intellectual Assets CUSTOMER EXPERIENCE MATRIX | TUESDAY, MAY 25, 2010
- Web Analytics Is Dead. So Is Customer Centricity. I Need a Drink. CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, SEPTEMBER 23, 2009
- HubSpot Spreads Its Wings CUSTOMER EXPERIENCE MATRIX | FRIDAY, JULY 22, 2011
- New Workbook: Estimating the Cost of Marketing Automation CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 5, 2011
- Coremetrics Offers a Foggy View of Lifecycle Analysis CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 8, 2011
- My List of Demand Generation Vendors, and Who They Sell To CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 18, 2009
- eTrigue Puts a New Interface on Mature Marketing Automation Features CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 16, 2011
- Marketo Sales Insight Expands Salesforce Access to Marketing Data CUSTOMER EXPERIENCE MATRIX | TUESDAY, JUNE 9, 2009
- How Demand Generation Systems Handle Company Data: Diving into the Details CUSTOMER EXPERIENCE MATRIX | FRIDAY, FEBRUARY 13, 2009
- Eloqua SmartStart Speeds Marketing Automation Deployment, But It's Still Work CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 2, 2010
- Aprimo Marketing Studio Supports Sophisticated Business Marketers CUSTOMER EXPERIENCE MATRIX | SUNDAY, JANUARY 31, 2010
- Marketing Automation System Trends: What We Found in the Raab Guide CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 5, 2010
- Pedowitz Group's Sweet Suite Builds the Missing Link between Social Media and Marketing Automation CUSTOMER EXPERIENCE MATRIX | SUNDAY, AUGUST 23, 2009
- How Different is Small Company CRM? CUSTOMER EXPERIENCE MATRIX | FRIDAY, OCTOBER 27, 2006
- Does Eloqua Compete with Aprimo and Unica? CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 30, 2006
- Manticore Offers A Lower Cost Alternative For Online Lead Generation CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 18, 2007
- Online Marketing Systems Are Still Very Fragmented CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 23, 2007
- Demand Generation Systems Shift Focus to Tracking Behavior CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 15, 2008
- LucidEra Takes a Shot at On-Demand Analytics CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 3, 2008
- Sybase IQ vs. Vertica: Comparisons are Misleading, But Fun CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 24, 2008
- New Guide is Ready CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 1, 2008
- Ranking the Demand Generation Vendors by Popularity (Yes, Life Really Is Just Like High School) CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 19, 2008
- Getting Closer to My Usability Ratings CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 26, 2009
- Demand Generation Usability Scores - Part 1 CUSTOMER EXPERIENCE MATRIX | MONDAY, MARCH 2, 2009
- Demand Generation Usability Scores - Part 3 CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 4, 2009
- Demand Generation Usability Scores - Part 4 CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 5, 2009
- Demand Generation Usability Scores - Part 2 CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 3, 2009
- Multi-Step Campaign Interfaces: A Quick Vendor Survey CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 26, 2009
- Demand Generation Implementation -- Take My Survey, Please! CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 21, 2009
- Demand Generation Implementation Survey - Background Results CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 28, 2009
- Eloqua Adds Free Implementation Offering CUSTOMER EXPERIENCE MATRIX | TUESDAY, MAY 12, 2009
- Prediction: Statistical Methods Will Replace Conventional Rules for Marketing Decisions CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 20, 2009
- New White Paper and Eloqua Prospect Profiler CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 27, 2009
- Marketo Offers Guide to Lead Nurturing CUSTOMER EXPERIENCE MATRIX | TUESDAY, AUGUST 4, 2009
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