Sat.Apr 18, 2015

article thumbnail

Digital customer experience – connecting the dots

i-Scoop

'Is there such a thing as “digital customer experience” and even a “social customer experience”? Yes and no. We can look at the overall customer experience in the context of digital touchpoints. We can look at individual experiences across digital touchpoints and interactions.

article thumbnail

New Twitter Updates Seek to Enhance Search

Content Standard

Twitter is experimenting with a new search experience that allows users to better filter tweets they want to see. These Twitter updates could foreshadow long-discussed, algorithm-based features that front-load the most relevant tweets for users. Several users reported the search experience changes, which were apparently rolled out to some users in early April.

Twitter 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why we are all digital customers

i-Scoop

'In an article on the digital customer experience I briefly mentioned how the availability of digital channels and tools has become a criterion for many customers to pick a company. Today’s “digital customer” simply wants to be able to interact, act and transact across digital and social platforms when and where it suits best. You’ve […].

article thumbnail

The Story of a Rookie Mistake, a Redesign, and an Accidental Middle Finger to Google

Hubspot

This post originally appeared on HubSpot's Agency Post. To read more content like this, subscribe to Agency Post. I made a big mistake. I broke up with Google. And it was much harsher than a "let's just be friends" moment. I told Google to basically "F off.". The problem is that I didn't know that I did this terrible thing. So how did our signals get so crossed?

article thumbnail

WorkCast's Ultimate Webinar Handbook 2024

Elevate your webinar game with WorkCast's Ultimate Webinar Handbook! Packed with insights from our seasoned webinar experts, this comprehensive guide is your go-to resource for mastering the art of B2B webinars. Learn the fundamentals, from defining webinars to exploring their benefits and diverse use cases. Discover the key elements of running a successful webinar, avoiding common mistakes, and making your sessions more engaging.

article thumbnail

Digital marketing transformation – the customer leads the dance

i-Scoop

The essential role of customer experience – and the increasing focus on the customer journey – is driving many evolutions in the corporate world and within organizations. Digital marketing transformation is one of them. Digital transformation processes, for instance, nowadays are predominantly led by customer (experience) goals. We see that digital marketing transformation (not to […].