Fri.Sep 27, 2013

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A blueprint for customer service excellence

Savanta

'Relationships matter in B2B. But for many B2B businesses it’s simply not commercially viable to individually account manage each customer. This means that when issues arise, customers need to be directed to ‘mass service’ channels – usually a contact centre. I’ve recently spent a lot of time with Vodafone exploring what great customer service looks like.

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#BADMarketing presented by Crimson Marketing

Crimson Marketing

'Dr. Pepper 10 is a low-calorie substitute to the original soda beverage. If you like carbonated beverages and want to watch your calories, this might be a good option for you. . But Dr. Pepper only wanted to target “manly men” who believe diet beverages are “girly.” Their entire ad campaign was based on this drink not being for women.

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Are Employers Ready for the Connected Generation?

Biznology

'Photo credit: Wikipedia. It wasn’t that long ago that our digital behavior and presence was something completely strange and unwelcomed by employers. Organizations used to lock access to the Internet, then to social media and any other kind of possible distraction. The Internet police state was patrolling in full force. Then smartphones came along and companies lost complete control over their employees Internet behavior.

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The Best Marketing Speakers

Adobe Experience Cloud Blog

'Author: DJ Waldow It’s amazing how a simple “complete this sentence” Facebook post can generate so much engagement. On Wednesday, I shared the following: In less than 24 hours, the post had nearly 200 comments (okay, 185 to be exact). To put that number in perspective, my normal Facebook posts range from 0 to “a handful” of comments. More important than the high engagement is this: As a group we were able to crowdsource a list of 94 of the best marketing speakers in the world.

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WorkCast's Ultimate Webinar Handbook 2024

Elevate your webinar game with WorkCast's Ultimate Webinar Handbook! Packed with insights from our seasoned webinar experts, this comprehensive guide is your go-to resource for mastering the art of B2B webinars. Learn the fundamentals, from defining webinars to exploring their benefits and diverse use cases. Discover the key elements of running a successful webinar, avoiding common mistakes, and making your sessions more engaging.

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How to Fix a “Broken Brand” with Social

Convince & Convert

'James Royer, Tampa Bay Lightning @jamesroyer. James Royer , Director of Digital and Social for the Tampa Bay Lightning , joins the Social Pros Podcast this week to discuss social space in American sports, building rabid brand loyalty, and how to completely rebuild a “broken brand” successfully. Read on for some of the highlights and tweetable moments, or listen to the full podcast.

More Trending

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Interesting Infographics: Top 3 Challenges B2B Leaders Face Today

LEADership

'Interesting Infographics is back! I read this one with great interest from B2B Marketing and have summarized for you below: Top 3 Challenges B2B Leaders Face Today. Although branding plays an integral part in every business, B2B leaders continue to face numerous challenges. The following are statistics you need to know to understand the obstacles of B2B leaders.

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Feeling Awkward at a Networking Event? 3 Ways to Break the Ice

Hubspot

'Did you know that Garth Brooks sang a song about the importance of networking ? Well, pretty much. Here''s the scoop: Brooks left a relationship that wasn’t fruitful anymore, but because he has contacts all over the place, he knows he’ll be able to bounce back. And while Garth might be going through a rough breakup, he hit on a principle that we as professionals abide by: It’s all about who you know.

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Webinar Recap: Top 5 Online Lead Generation Techniques

Hinge Marketing

'We are recapping this month’s webinar “Top 5 Online Lead Generation Techniques” in a video blog post. Check out the video above where Lee Frederiksen, Managing Partner, reviews the key items you need to know for each online lead generation technique in order to drive leads and grow your business. Download the slides and view the full presentation.

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The Cutest Marketing Ever! 10 Adorable Campaigns to Brighten Your Friday

Hubspot

'Hey guys. It''s 3 p.m. East Coast time. And it''s Friday. So. let me guess what you''re doing. You might be hitting refresh on Facebook News Feed, even though you know its algorithm won''t resurface new content that quickly. Maybe you''re trolling your company''s internal social network, checking out those few individuals who updated their photos today.

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The Top 3 Tips for Writing Successful White Papers

In the B2B marketing toolkit, white papers can be a powerful option for reaching decision-makers and experts, presenting them with interesting information that improves their perception of your organization's competence and thought leadership. That said, a poorly executed whitepaper will not only be unable to influence your desired audience but will also come with significant costs that other assets won't incur.

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We can’t accept money from someone who isn’t a customer

Leading Results Rambings

'Think about that title for a second. Someone actually uttered (actually wrote in an email) that phrase. When – pardon the expression – crap like this is coming from your finance or accounting department to your customer and prospect facing team, you know you have lost your way as a company. You are no longer focused on what makes your customer successful and are now focused on your own processes.

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How to Make a Visual Call-to-Action for Social Media [Quick Tip]

Hubspot

'One of the most popular social media tips people give is "Make sure you include an engaging image in your posts". but what does that actually mean? If you''re trying to generate leads with social media , do you need to include a certain type of image to do so? Or is simply including an image enough to increase engagement? Lots of people take the latter path. but think about it for a second.

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SnapApp of the Week: Valspar/Lowes “Color Studio Summer Palette Studio Quiz”

SnapApp

Here at SnapApp, we love seeing the amazing, creative content that our customers build using SnapApp. From photo contests and bracket competitions to giveaways and sweepstakes, the SnapApps our customers build everyday continue to amaze us. Each week, our account managers will introduce you to one of the SnapApps we can’t stop talking about around the office. ——————————————————————————————————.

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Inbound 101: Your One-Stop Shop for a Comprehensive Marketing Curriculum

Hubspot

'Fall is finally upon us. Time to pack away our beach towels and flip flops and trade them in for sweaters and scarves. After months of sunny weather and hopefully a little vacation (come on, you deserve it), getting back to the grind can be difficult, and finding inspiration to create killer marketing campaigns can be a challenge. That’s why we perused our brand spankin'' new Marketing Library -- which is now free and available to everyone -- and created an inbound marketing syllabus so you can

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21 Advanced ChatGPT Prompts To Take Your Social Media to the Next Level

Upgrade your social media game with our in-depth playbook: "21 advanced ChatGPT prompts for social media managers". These powerful prompts are tailored to supercharge your content creation, strategy development, and results analysis. Say goodbye to writer's block and hello to endless creativity as you effortlessly generate engaging posts, come up with original strategies, and optimize your social media performance - all in a fraction of the time.

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Content Creation: Five Tips for Successful Ideation

SnapApp

One of content marketing's biggest challenges is ideation. How should content marketers go about this process? Here are five tips to keep in mind as you get started. Tip 1: The Best Content Doesn't Seem Like Marketing. Start the content ideation process by changing hats. Stop being a marketer. Think of yourself as a crack reporter working the content marketing beat.

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6 Common A/E/C Social Media Marketing Missteps to Avoid

Circle Studio

The post 6 Common A/E/C Social Media Marketing Missteps to Avoid appeared first on circle S studio.

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8 Ways You're Killing Your Content [SlideShare]

Hubspot

'I love discovering some new piece of fantastic content and thinking about what makes great content great. And one characteristic just keeps emerging. I won’t be spoiling our recent SlideShare deck by telling you what it is: It’s Confidence. (Okay, maybe I will be spoiling it a bit. Sorry.). Check out the deck and let’s meet down below for a chat about the things that kill this critical ingredient for making content great.

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9 Viral Change.org Petitions Nonprofits Can Learn From

Hubspot

'Since 2007, the online petition platform Change.org has had more than 224 million online signatures in 196 countries to support and drive change in national, state, and local government legislation and corporate policies. The site has also helped numerous nonprofits lead very successful awareness campaigns. The platform itself not only makes it easy for individuals and organizations to set up their petitions, but it also allows those who sign petitions to connect on Facebook and share their sup

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The Resurgence of Direct Mail as a Growth Marketing Strategy

Speaker: Jeff Tarran, COO, Gunderson Direct & Margaret Pepe, Executive Director of Product Management, U.S. Postal Service

Learn the secrets to direct mail success for growth marketers! Industry veterans Jeff Tarran and Margaret Pepe are here to delve into how direct mail has completely evolved in recent years, and has rightfully earned a seat at the table alongside the email and digital marketing plans of SMBs, enterprise companies, and agencies as they look into strategy for 2024 and beyond.