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From zero to one hundred: How zero-party data builds stronger eCommerce customer relationships

Liveintent

The term, coined by Forrester Research in 2020, encompasses all data that comes “straight from the source.” Marketers can use it to customize everything from product recommendations to email frequency, building loyalty and strengthening the customer-brand relationship in the process. In other words, it’s a win-win.

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How to extract value from zero-party data

Martech

Smart marketers will seek first-party data — gathered, for example, through transactions or website forms — to fill in their data gaps. The term zero-party data was first coined by Fatemeh Khatibloo , VP principal analyst at Forrester Research. This can drive a wedge between the brand and the consumer’s loyalty.” Treanor said.

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It’s Time For CMOs To Tap Into The Power Of Personalization

Buzz Marketing for Technology

Posted in eCommerce Optimization Personalization. According to Forrester Research , U.S. Some place the highest premium on loyalty and trust in a brand or product. It’s unfortunate, but a lot of brands these days are still guessing their way through their website design and e-commerce strategy.

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Measuring Customer Experience for B2B Marketers

Oktopost

The relationship for B2C consumers is often short-lived, though brand loyalty does exist (for example, Apple). . Measuring the B2B customer experience involves different KPIs than B2C eCommerce sites. Some metrics carry over, like bounce rate, total page visits, and time spent on-site. Website Engagement.

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Personalizing With Purpose

Buzz Marketing for Technology

Posted in CRM eCommerce Personalization. Most e-commerce sites still struggle to leverage the growing wealth of customer data to which they have access. However, the website is just one of several channels—and consumers don’t think in channels, they think in brands. Going for Cross Channel Optimization.

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Can CMOs Master The Customer Experience For Hispanic Shoppers?

Buzz Marketing for Technology

It comes down to a CMO’s willingness and ability to listen to and observe what customers are doing online, what types of sites they are visiting, what types of keywords they are searching for online, their purchasing behaviors and the like. Does the mobile site look like a duplicate, yet shrunken, version of a brand’s online site?

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300+ Digital Marketing Stats to Drive Your Marketing Strategy

Marketing Insider Group

RankIQ) 80% of online users engage with blogs and social media sites. DemandMetric) Websites with active blogs have 434% more indexed pages and 97% more inbound links compared to those without blogs. DemandMetric) Companies that blog attract 55% more website visitors than non-blogging companies.