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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Consider the value your most experienced, high-performing agents and field service technicians bring to your organization. They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. Which topics are simply not documented at all? How much of it is duplicative?

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Agency Partnership FAQ – 7 Things You Need to Know

Directive Agency

This Agency Partnership FAQ is intended to be followed as a guide. . It all starts by aligning your business goals to those of an organization within a similar industry or that can help support your outputs, ideology, and existing client goals, etc. . Think of it as a simple scope of work. . New to partnerships in general?

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10 Simple SEO Basics for Better Rankings

Act-On

Especially when it’s your job to attract more traffic through search engines and you’re working to improve search engine optimization (SEO). SEO FAQ: Your Most Common Search Engine Optimization Questions Answered 6. Simple SEO: Use keywords in the file names of documents and images. Everybody wants them, right?

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3 DAM considerations before adopting genAI

Martech

With the wave of AI tools and vendors crashing at our doors, it can be easy to forget that there may be much more raw material available to us, right inside our own organization. What manual work is involved in training your genAI? Most organizations have not had the time or the inclination to properly attach metadata.

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What Is a Whitepaper? [FAQs]

Hubspot

The old-school definition comes from politics, where it means a legislative document explaining and supporting a particular political solution. Readers expect a high degree of expertise backed by solid research that is fully documented by references. In tech, a whitepaper usually describes a theory behind a new piece of technology.

FAQ 99
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Customer service tiers: What they are and how to create them

Sprout Social

Why do organizations use tiered support? This approach works as an escalation system, so support agents can handle issues aligned with their set of abilities and system accesses. Why do organizations use tiered support? Document these and share them back with your team. What are customer service tiers?

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Introducing Seismic Knowledge for just-in-time enablement

Seismic

To put that into perspective, that’s an entire day’s worth of work that could be used engaging customers and prospects, wasted. To ease this problem, enablement teams work hard to ramp sales reps and equip them with the right information to support deals and customers. Enablement and the power of knowledge management.