Remove network
article thumbnail

Knowledge management in the age of social media

Biznology

This became further clear when networking platform Facebook was launched and became an instant hit. The displayed statistics reveal that as of April 2016, Facebook stands as the number one social network with 1.6 The use of information, operational knowledge, and their distribution are able to lead an organization towards success.

article thumbnail

How to Use Big Data to Improve Customer Service

Biznology

No matter if it is your website’s knowledge base, live chat software, email support, or call center, always ask customers for feedback. For example, you could ask a customer whether your knowledge base article was helpful. Listen to Customers on Social Networks. Next, you can create customer satisfaction surveys.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Definitive List of Black Friday, Cyber Monday & Holiday Season SaaS Deals

SendX

Deal - 50% of ALL plans for all your content creation and distribution needs. ? Valid for Cyber Monday 19) Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. Deal - 50% off for the first 6 months on all plans (Valid till Nov 26, 2018) ?

article thumbnail

How to create an effective LinkedIn Business Page in 6 steps

Sprout Social

Over 82% of B2B marketers consider it a goldmine for generating high-quality leads, connecting with peers and building their professional network. There’s also an “Employee distribution” graph that displays the number of employees a company has in different locations and which is more dominant.

Linkedin 112
article thumbnail

The Definitive List of Cyber Monday SaaS Deals

SendX

Deal - 50% of ALL plans for all your content creation and distribution needs. ? Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. Deal - 50% off for the first 6 months on all plans (Valid till Nov 26, 2018) ?

article thumbnail

Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 These include centralized customer data, knowledge base creation, and ticketing. You can set up a knowledge base to give customers a self-service option on your platform.

article thumbnail

The Definitive List of Black Friday SaaS Deals

SendX

Deal - 50% of ALL plans for all your content creation and distribution needs. ? Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. Deal - 50% off for the first 6 months on all plans (Valid till Nov 26, 2018) ?