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Knowledge management in the age of social media

Biznology

This became further clear when networking platform Facebook was launched and became an instant hit. The displayed statistics reveal that as of April 2016, Facebook stands as the number one social network with 1.6 The use of information, operational knowledge, and their distribution are able to lead an organization towards success.

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How to Use Big Data to Improve Customer Service

Biznology

No matter if it is your website’s knowledge base, live chat software, email support, or call center, always ask customers for feedback. For example, you could ask a customer whether your knowledge base article was helpful. Listen to Customers on Social Networks. Next, you can create customer satisfaction surveys.

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The Definitive List of Black Friday, Cyber Monday & Holiday Season SaaS Deals

SendX

Deal - 50% of ALL plans for all your content creation and distribution needs. ? Valid for Cyber Monday 19) Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. Measure and boost customer satisfaction at all relevant interaction points.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

Customer Engagement Software can help you improve your customer interactions and support performance. No matter what your needs are, your goal should be to improve customer interactions while boosting customer retention and brand loyalty. These include centralized customer data, knowledge base creation, and ticketing.

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The Definitive List of Cyber Monday SaaS Deals

SendX

Deal - 50% of ALL plans for all your content creation and distribution needs. ? Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. Measure and boost customer satisfaction at all relevant interaction points.

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The Definitive List of Black Friday SaaS Deals

SendX

Deal - 50% of ALL plans for all your content creation and distribution needs. ? Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. Measure and boost customer satisfaction at all relevant interaction points.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

Customer Engagement Software can help you improve your customer interactions and support performance. No matter what your needs are, your goal should be to improve customer interactions while boosting customer retention and brand loyalty. These include centralized customer data, knowledge base creation, and ticketing.