Remove interactive
article thumbnail

Knowledge management in the age of social media

Biznology

The use of information, operational knowledge, and their distribution are able to lead an organization towards success. Efficient handling of these resources within an organization can be ensure by the use of knowledge base. The benefits of having a knowledge base are many.

article thumbnail

Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

They can turn sour customer interactions into positive ones, and are a great mentor for junior staff. They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. You can use generative AI to turn both structured and unstructured knowledge into a new knowledge base article.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Use Big Data to Improve Customer Service

Biznology

No matter if it is your website’s knowledge base, live chat software, email support, or call center, always ask customers for feedback. For example, you could ask a customer whether your knowledge base article was helpful. Next, you can create customer satisfaction surveys.

article thumbnail

Customer Engagement Software and Strategies for Enterprises

TrustRadius Marketing

Enterprises need to be prepared to interact with customers using a variety of touchpoints. These customer interactions can be carried out through email, SMS, push notifications, or direct messages on your website. All of this adds a personal touch to your interactions that will make your customers feel more valued.

article thumbnail

The Definitive List of Black Friday, Cyber Monday & Holiday Season SaaS Deals

SendX

Deal - 50% of ALL plans for all your content creation and distribution needs. ? Valid for Cyber Monday 19) Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. Measure and boost customer satisfaction at all relevant interaction points.

article thumbnail

Customer Engagement Software Pricing Guide

TrustRadius Marketing

Customer Engagement Software can help you improve your customer interactions and support performance. No matter what your needs are, your goal should be to improve customer interactions while boosting customer retention and brand loyalty. These include centralized customer data, knowledge base creation, and ticketing.

article thumbnail

The Definitive List of Cyber Monday SaaS Deals

SendX

Deal - 50% of ALL plans for all your content creation and distribution needs. ? Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. Measure and boost customer satisfaction at all relevant interaction points.