Remove impression

Paul Gillin

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Attack of the Customers: The Pampers Dry Max Crisis

Paul Gillin

The innovation was so impressive that former president Bill Clinton praised the diaper for reducing landfill waste. However, Rosana Shah of Baton Rouge, LA was not impressed. A change in a store display at a local Walmart was evidence that P&G was undertaking a stealth recall. Vindication and Lessons.

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Five Lessons From the Web 2.0 Summit

Paul Gillin

But in the new world of tuned-out customers, the only way to get make an impression is to be helpful, entertaining or memorable. Rather, the plunging price of flat-panel displays will make PCs more of a dashboard for a user’s business and entertainment needs. Service had little to do with it. This doesn’t mean PCs are going away.

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