| | | Customer Experience Matrix | | Display | 69 articles |
| Page 1 of 1 | Previous | Next | | | CUSTOMER EXPERIENCE MATRIX DECEMBER 8, 2011 Social Media Features in Marketing Automation Systems: Who Does What? Social media is arguably overhyped as a marketing trend: it gets well under 10% of marketing budgets (different surveys have figures from 3% to 8%) and results are questionable (it was rated the least effective content marketing tactic in a recent MarketingProfs study ). But social is clearly growing fast and has great potential. Results are summarized in the table below. | | | | | | | CUSTOMER EXPERIENCE MATRIX JANUARY 17, 2009 Best Practices for Marketing Automation and Demand Generation Campaigns This grouping permits selections and scoring based on activity of the entire group, which may display patterns that are not visible when looking at just a single individual. I enjoyed my little presentation on BrightTalk last Wednesday, which you can still view by clicking here. If that doesn’t work, go to the BrightTalk site and key my name into the site search function. This will also bring up a roundtable discussion from Tuesday, which I think was interesting as well.) The BrightTalk platform itself worked nicely and was about as simple as possible. But I digress. Step 1: Gather Data. | CUSTOMER EXPERIENCE MATRIX AUGUST 8, 2011 CRM Evolution Conference: Social CRM Takes Center Stage The focus was more on the dangers of displaying the information than on the dangers of gathering it in the first place. For what it’s worth, I did pick up a pair of intriguing buzzwords: the need to display information in “context” and to pick the context based on the user’s “intent”. I caught an all-star panel on social CRM today at the CRMEvolution conference in New York. Up on the dais were Jim Berkowitz of CRM Mastery, Esteban Kolsky of ThinkJar, Brent Leary of CRM Essentials, Ray Want of Constellation Group, and Denis Pombriant of Beagle Research Group. | CUSTOMER EXPERIENCE MATRIX JANUARY 25, 2012 Nimble Adds Social Data to CRM Once you’ve added a contact, Nimble will automatically display their most recent Twitter, Facebook and LinkedIn activity every time you call up their record and let you send them messages through any of those products or by email. The social media and HubSpot integrations also import contacts from those systems, but display messages and other data without storing them. I had an intriguing demonstration yesterday from social CRM vendor Nimble. That might not sound like much, but in practice it’s pretty darn slick. Here’s how it works. | CUSTOMER EXPERIENCE MATRIX DECEMBER 6, 2010 QlikView's New Release Focuses on Enterprise Deployment There’s also a new API that lets external objects to display data from QlikView charts. I haven’t written much about QlikView recently, partly because my own work hasn’t required using it and partly because it’s now well enough known that other people cover it in depth. But it remains my personal go-to tool for data analysis and I do keep an eye on it. The company released QlikView 10 in October and Senior Director of Product Marketing Erica Driver briefed me on it in a couple of weeks ago. Here’s what’s up. Business is good. The share price has nearly doubled since launch, incidentally.) | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 3, 2009 Show Me the Numbers: Hard Data on Internet Use and Media Spend Email marketing and display advertising account for the balance. Summary: Here are links to about twenty studies with statistics on online media consumption and advertising spend. Many are contradictory, but it's clear that marketers need to invest in social media, which might eventually replace search as the primary way that customers find them. m sitting on a panel next week that will discuss long-term marketing trends. Naturally I have plenty of opinions on the topic, but just for fun I decided to scare up a few facts to reinforce them. for email. to 18.5% of the total. of total). MORE >> -
CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 14, 2009 Spredfast Offers Systematic Management for Social Media Campaigns In addition to cumulative statistics, Spredfast displays daily statistics for the past seven days, giving a sense of trends. Summary: Social Agency’s Spredfast helps marketers schedule social media campaigns the same way they schedule paid advertising. It seems like common courtesy to listen to an existing conversation before jumping in with a comment. If social media worked the same way, companies would first buy a monitoring system to track what’s being said, followed by tools to respond to comments made by others. Silly me. should have known that marketers talk first and listen later. MORE >> -
CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 7, 2010 Tableau Software Adds In-Memory Database Engine These include: - new types of combination charts; - ability to display the same data at different aggregation levels on the same chart (e.g., Summary: Tableau has added a large-scale in-memory database engine to its data analysis and visualization software. This makes it a lot more powerful. Hard to believe, but it's more than three years since my review of Tableau Software ’s data analysis system. Ah, I knew them when. What really matters from a user perspective is that the product itself has matured. Back in 2007, my main complaint was that Tableau lacked a data engine. MORE >> -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 22, 2010 Marketing Automation Vendor Consolidation: Lessons from History Even “inbound marketing” (search engine optimization, keyword advertising, Web display ads) is often done by someone other than the marketing automation user. Summary: consolidation isn't new among marketing software vendors. When campaign management systems consolidated in the late 1990's and early 2000's, most were bought by enterprise software companies. The pattern will likely repeat itself. This is a natural result of a maturing market, as technology-oriented pioneers are replaced by buyers less likely to research their options in depth. The pattern is quite clear. MORE >> -
CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 11, 2011 Marketo Spark Targets Small Business Marketing Automation think the more important reason is that Spark gives Marketo a way to speak to small businesses with the distinct language and evangelistic fervor displayed by small business specialists. Marketo today announced the launch of Spark , a new brand aimed at small and mid-size business. Functionally, Spark is pretty much identical to the standard Marketo system. Exceptions are advanced features including revenue cycle reporting, email deliverability assistance, API access, fine-grained user rights management, and the Sales Insight salesperson application. So the news here is price. MORE >>
- Kwanzoo Builds Content for Cross-Channel Marketing CUSTOMER EXPERIENCE MATRIX | SUNDAY, MARCH 25, 2012
- [x+1] Origin Digital Marketing Hub Offers Cross-Channel Decision Management CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 28, 2012
- Can Old Database Marketers Learn Digital Tricks? CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 2, 2010
- Infor Epiphany Marketing and Interaction Advisor: Good Examples of B2C Marketing Automation CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 18, 2012
- Fractional Response Attribution is Worse Than Nothing CUSTOMER EXPERIENCE MATRIX | FRIDAY, OCTOBER 15, 2010
- B2B Marfketing Automation Vendor Selection Tool: What’s Inside and Why CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 3, 2011
- Web Analytics Is Dead. So Is Customer Centricity. I Need a Drink. CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, SEPTEMBER 23, 2009
- [X+1] NexTargeting Conference: Cross-Channel Attribution and Online Ad Scalability Remain Hot Topics CUSTOMER EXPERIENCE MATRIX | MONDAY, APRIL 11, 2011
- Coremetrics Offers a Foggy View of Lifecycle Analysis CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 8, 2011
- MMA Modernizes Marketing Mix Models CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 31, 2013
- Why Marketers Don't Measure: A Test to Find Out CUSTOMER EXPERIENCE MATRIX | TUESDAY, MAY 18, 2010
- Coupons and Offers Slowly Shifting to Digital: Notes from LEADS Marketing Conference CUSTOMER EXPERIENCE MATRIX | SATURDAY, OCTOBER 1, 2011
- eTrigue Puts a New Interface on Mature Marketing Automation Features CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 16, 2011
- Centrifuge Systems Offers Powerful, Flexible Link Analysis CUSTOMER EXPERIENCE MATRIX | THURSDAY, JUNE 3, 2010
- A Framework for Real Time Decision Management: How SAS RTDM Fits In CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 15, 2012
- A Heartwarming Story of Social Media, Family and QlikView CUSTOMER EXPERIENCE MATRIX | FRIDAY, SEPTEMBER 11, 2009
- Genoo Offers Web Marketing for Small Business CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 6, 2010
- Are Experts Obsolete? Not In My Informed Opinion CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 21, 2010
- Coremetrics Survey: Online Marketers Eager to Consolidate Data Across Channels CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 4, 2010
- Beautiful BABI: SiSense PrismCubed Offers Business Intelligence for Business Analysts CUSTOMER EXPERIENCE MATRIX | SATURDAY, OCTOBER 10, 2009
- DecisionPower Offers Agent-Based Modeling for Marketers CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 3, 2006
- More on Mobile Phones CUSTOMER EXPERIENCE MATRIX | FRIDAY, NOVEMBER 3, 2006
- More Thoughts on Visualizing the Customer Experience CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 15, 2006
- Still More on Multi-Variate Testing (Really Pushing It for a Monday) CUSTOMER EXPERIENCE MATRIX | MONDAY, NOVEMBER 27, 2006
- Customer Centricity Isn't Marketers' Major Concern--Yet CUSTOMER EXPERIENCE MATRIX | FRIDAY, DECEMBER 15, 2006
- Business Intelligence on Smart Phones: Not Just Humbug CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 20, 2006
- Why Smartphones Matter CUSTOMER EXPERIENCE MATRIX | FRIDAY, DECEMBER 22, 2006
- How Do You Justify a Personalized Billboard? CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 30, 2007
- Vista Makes It Easier to Build Ad Hoc Display Networks CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 1, 2007
- Uses of Lifetime Value - Part 2: Component Analysis CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 7, 2007
- Speed-trap and SAS Promise More Accurate Web Analytics CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 15, 2007
- Are Multi-Variate Testing Systems Under-Priced? CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 27, 2007
- Convincing Managers to Care about Customer Value Measures CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 9, 2007
- One Big Button is Built CUSTOMER EXPERIENCE MATRIX | MONDAY, MARCH 12, 2007
- ClickFox Generates Detailed Experience Maps CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 23, 2007
- Dashboard Software: Finding More than Flash CUSTOMER EXPERIENCE MATRIX | FRIDAY, JUNE 1, 2007
- Data Visualization Is Just One Part of a Dashboard System CUSTOMER EXPERIENCE MATRIX | SUNDAY, JUNE 3, 2007
- A Small But Useful Thought CUSTOMER EXPERIENCE MATRIX | TUESDAY, JUNE 5, 2007
- Autonomy Ultraseek Argues There's More to Search Than You-Know-Who CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 13, 2007
- What Makes QlikTech So Good: A Concrete Example CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 6, 2007
- Tableau Software Makes Good Visualization Easy CUSTOMER EXPERIENCE MATRIX | SUNDAY, SEPTEMBER 16, 2007
- Fitting QlikTech into the Business Intelligence Universe CUSTOMER EXPERIENCE MATRIX | FRIDAY, JANUARY 4, 2008
- For Behavior Detection, Simple Triggers May Do the Trick CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 22, 2008
- More Thoughts on Comparing Demand Generation Systems CUSTOMER EXPERIENCE MATRIX | FRIDAY, SEPTEMBER 5, 2008
- LucidEra and Birst Blaze New Trails for On-Demand BI CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 6, 2008
- First Look at New Marketo Release CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 24, 2009
- First Look: Genius.com Adds Nurturing Campaigns to MarketingGenius CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 25, 2009
- Demand Generation Usability Scores - Part 3 CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 4, 2009
- Demand Generation Usability Scores - Part 4 CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 5, 2009
- Notes from SAS Analyst Conference CUSTOMER EXPERIENCE MATRIX | TUESDAY, MARCH 10, 2009
- Treehouse Interactive MarketingView Combines Demand Generation with Campaign ROI Tracking CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 18, 2009
- Act-On Software Does List-Based Demand Generation CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 25, 2009
- OfficeAutoPilot: Simple, Powerful, Low Cost Demand Generation for Small Business CUSTOMER EXPERIENCE MATRIX | MONDAY, MARCH 30, 2009
- Lyzasoft: Independence for Analysts and Maybe Some Light on Shadow IT CUSTOMER EXPERIENCE MATRIX | THURSDAY, APRIL 16, 2009
- LeadLife Mixes Advanced and Simple Features CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 14, 2009
- Prediction: Statistical Methods Will Replace Conventional Rules for Marketing Decisions CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 20, 2009
- Silverpop Engage B2B Adds Visual Campaign Builder CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 3, 2009
- Youcalc: On-Demand Analytics Without Stored Data CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 3, 2009
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