Chuck's Blog: Why Supporting Knowledge Workers Is Hard For IT
Buzz Marketing for Technology
JUNE 27, 2008
Its almost impossible and self-defeating to charge back for accessing the corporate intranet portal, or using enterprise search, or a wiki platform. Nothing wrong with that -- but when it comes to knowledge worker support, theres so much variety that itll be hard to find a repeatable template. blogs, wikis, IM, etc.)
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