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Buzz Marketing for Technology

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Social Media and the Contact Center for Dummies (Wiley)

Buzz Marketing for Technology

To help achieve that goal, organizations now adopt formal processes that structure how their contact centers organize, distribute, and analyze the information they collect from many channels. More than ever, consumers use social media to spread the word about the brands they like and perhaps more importantly, don’t like. Tweet This!

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Making Sense Out of All this Data!

Buzz Marketing for Technology

Ok I admit it I am a bit of a data geek but I cant help myself when I see stats like this in a recent study titled How Much Information? 2009 Report on American Consumers. zettabytes of total information used by Americans in their homes far exceeds storage or transmission capacity. Tweet This! Share this on Facebook. Share this on Linkedin.

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B2B Marketers Fate Rests in the Hands of a Few

Buzz Marketing for Technology

And while that doesn’t sound that exciting – it can get really exciting when you align your budget to a group of customer that can help you deliver sustainable growth! Which is what the CEO and the market wants from you anyway!). The Bottom Line – The Fate of B2B Companies Rests in the hands of Just a Few People! Tweet This!

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Brand Advocates vs Brand Adversaries – it’s a Very Thin Line!

Buzz Marketing for Technology

Xbox Support found that people they help on Twitter are far more satisfied than people they help via the call center, not to mention the cost of providing that service is significantly cheaper as well. It’s a great double sided ROI story for Social Customer Support. Email this to a friend? Subscribe to the comments for this post?

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Who is your Social Media lightening rod?

Buzz Marketing for Technology

Many of which have virtual teams of folks who are interested in social media and are happy to help the cause at their company. Having seen a number of teams at various companies over the last few months it’s clear that social has made some big strides at even the most obscure companies. So stop holding yourself back and just do it!

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Fire your Director of Social Media!

Buzz Marketing for Technology

and after thinking about that I can’t help but agree with him. At a recent ANA conference I was interviewing Brian Wallace VP of Digital Marketing and Media for RIM when I heard him say “2 years from now- if I still have a Director of Social Media – I should be fired!&# What’s your view? Tweet This! Share this on Facebook.

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Sharing is how you build a Brand

Buzz Marketing for Technology

And I couldn’t help but agree. In a recent BusinessWeek article featuring Tony Hsieh from Zappos – they closed with a quote from Tony “Sharing is how we build our brand.&# Whether you are a CMO’s of a B2C or B2B Marketing team the key in this next decade is sharing and the key to sharing is Content! Tweet This!