Getting a customer is not the end goal it’s the middle
Buzz Marketing for Technology
JUNE 30, 2010
In a recent speech by Josh Bernoff of Forrester Research at the ITSMA Marketing Leadership forum it occurred to me that customer acquisition is no longer an “end state” for marketers its somewhere in the middle. Let me explain …. I would argue (and so did Josh) that the real work comes on Day 2 of the customers purchase. Tweet This!
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