Remove vendor

Paul Gillin

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Why Facebook Isn’t Worried About Ello

Paul Gillin

Dozens of competitors took on Lotus with cheaper alternatives or modestly differentiated products. Platform vendors are terrified by competitors that build critical mass. In the late 1980s Lotus was larger than Microsoft and had a stranglehold on the highly profitable spreadsheet market with 1-2-3.

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Social CRM: Curb Your Enthusiasm

Paul Gillin

Vendors of CRM services, who are always looking for differentiation points in that crowded market, have lately been talking up this social dimension as a kind of CRM 2.0. It seems only natural that online social interactions should be part of this profile. The problem is that most of their customers are still struggling to get CRM 1.0

CRM 50
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Tribes Rule the Hyper-Social Organization

Paul Gillin

In a market in which peer information is easily obtained, the vendor becomes nothing more than one more voice in the crowd, and probably not a very important one at that. Any line of business that does not provide the opportunity for clear competitive differentiation should be discarded, the authors say.

Rules 50