Tony Zambito

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Use Buyer Persona Research To Improve B2B Customer Experience

Tony Zambito

Whereas in an age of hard to come by differentiation the actual product or service offering plus price combination accounts for only 20% of buying decisions. goes towards the 20% of decisions based on offerings and price. goes towards the 20% of decisions based on offerings and price. Would you agree?

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Wake up, America!

Tony Zambito

  The area of differentiation and the margin of difference becoming that of buyer experience.    This was first published in 1776 at the beginning of not only the American Revolution but of the Industrial Revolution and is considered to be the foundation of modern economic theory. .