Biznology

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Forget Rewards: Why B2B Loyalty Marketing is Different

Biznology

So, when you think about loyalty and retention in the B2B world, the loyalty is baked into the business model. Here are the loyalty marketing strategies that work best in B2B. Segment your customers by value and differentiate your treatment of them. Loyalty marketing in B2B surpasses mere marketing.

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New Developments in B2B Loyalty Marketing

Biznology

Let’s look at the traditional approaches to retention marketing in B2B, plus some new developments in loyalty marketing being adopted by B2B marketers today, including social media and gamification. . Given the importance of customer retention in B2B, business marketers have a long history of investing in loyalty drivers.

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How customer experience supports brand loyalty through relationships

Biznology

That’s especially true of most high line luxury goods where informed brand differentiation can make the difference between success and failure. The post How customer experience supports brand loyalty through relationships appeared first on Biznology. More on that in my upcoming posts. Like this post? Sign up for our emails here.

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Make the most of your CRM this year

Biznology

When used correctly, it can help improve customer retention with better service and more personalized marketing, which leads to customer loyalty. Customer service is expected to be the key differentiator , even over price, by 2020. Customer Loyalty. CRM and Customer Service. CRM and Personalized Marketing.

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Emotional branding vs. quantitative measurement. Or how fear, happiness, sadness, anger, anticipation and surprise beat “Buy Now” every time

Biznology

The others are awareness, relevant differentiation, value, and accessibility.) Emotional connections can take your customers beyond loyalty to the ultimate goal of brand advocacy. Only selectively, do offers yield the preferred outcome. Emotional connections on the other hand, are drivers in building customer brand equity.

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Digitizing Telcos

Biznology

Meeting these expectations, whereby customer interaction and service innovation become key strategic differentiators in a fast-commoditizing market, is both a challenge and an opportunity for Telcos. De-commoditization, brand preference, reduced churn, and loyalty will be the result.

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The Wikipedia test for content marketing

Biznology

What differentiates it from similar products? This is not to say that the first thing on your home page needs to be a primer on your product – but content that helps the customer understand is the essence of good content marketing, and it must be easy to find. What problems does it solve? What does it cost? How do I get started?

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