Remove differences

Chris Koch

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Want to launch a new product or service faster? Do some research.

Chris Koch

In other words, companies start trying to deliver new products and services before they’ve adequately answered all the questions about whether this new thing is something customers actually want, whether it’s something that salespeople can actually sell, and whether it is something that operations can actually deliver at a reasonable cost.

Research 100
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Want to launch a new product or service faster? Do some research.

Chris Koch

In other words, companies start trying to deliver new products and services before they’ve adequately answered all the questions about whether this new thing is something customers actually want, whether it’s something that salespeople can actually sell, and whether it is something that operations can actually deliver at a reasonable cost.

Research 100
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Social media raises the bar for customer intimacy

Chris Koch

Product leadership. These are companies that rely heavily on innovative, exciting, status-conferring new products to hold customer interest. The good news is that we may look back on social media as the movement that made high levels of customer intimacy as achievable as product quality seems today. Intimacy through content.

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Why bother with thought leadership? Five questions and answers.

Chris Koch

This depends on whether the products and services themselves are knowledge intensive. In industries where the product or service is very information intensive, such as research, management consulting, technology, aerospace, etc., How was it different from branding/other marketing initiatives that were carried out earlier?

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There is only one objective in social media: create learning networks

Chris Koch

We’re wired as humans to believe that we are each unique and different—indeed, this perception shoulders the bulk of our self-esteem. In the course of hundreds of interviews with companies over my career, the “yes but we’re different” mantra was a familiar refrain. And yes, we are all unique. Not in our businesses, though.

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The power of self-regulation in customer relationships

Chris Koch

Clear, simple product that everyone understands, right? But Chris Zane thinks of this simple business model differently. When Zane started out, he faced competition from much larger bike shops, so he couldn’t afford to compete on price of the product. Image via Wikipedia. Everyone knows what a bike shop does.

Wikipedia 100
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How to measure influence in social media marketing

Chris Koch

The only difference between us and the monkeys is that we usually remember to eat while we watch the Oscars or check our Twitter follower counts. For example, many ITSMA members are companies that began by selling B2B products but are now trying to become known as full-service solution companies.