Remove develop persona

Customer Experience Matrix

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Hive9 Marketing Performance Management Includes Customer Journey Optimization

Customer Experience Matrix

A true "system-assembled journey" would be built by examining the sequence of events for each customer and finding the most common paths to purchase. These were all developed within B2B marketing agency Bulldog Solutions , which spun off Hive9 about a year ago. The planning module was the original product.

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Predictions for B2B Marketing in 2011

Customer Experience Matrix

Mainstream B2B marketers will purchase marketing automation systems in large numbers, having finally heard about it often enough to believe it's worthwhile. But many buyers will be following the herd without understanding why, and as a result will not invest in the training, program development and process change necessary for success.