Design, Focus Group, Process and Wikipedia

20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Martech Advisor

DECEMBER 16, 2019

The customer journey is no longer confined to the process of completing a transaction. Image source: Wikipedia. Definition, Design, Management, Trends, and Examples. Design the rewards in a way that would require individuals to seek help from each other. Use Cognitive Biases to Design Your CX. The Hero's Journey.

Marketing Automation Services

Marketing Automation Services Enterprise Management Customer Satisfaction Work Management

Using Context for Social Buyer Persona Strategy

Tony Zambito

APRIL 20, 2011

Image via Wikipedia. Context provides the avenue for organizations to obtain an outside-in perspective. Two recent articles I wrote, The Design of Content Marketing and Informing Content Strategy with Buyer Persona Development , cover the profound impact the aspect of knowledge has on content strategy.

Buyer Personas

Buyer Personas Marketing & Strategy Wikipedia Social Media

B2B Marketing Zone

20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Using Context for Social Buyer Persona Strategy

Webinars

Stay Connected