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Marketing Automation Vendor Consolidation: Lessons from History

Customer Experience Matrix

Alterian and SmartFocus are also still independent, but are sold as services via marketing agencies (Alterian) or directly (SmartFocus). Although the world has certainly changed since the late 1990’s, I see no reason to expect a different pattern among demand generation vendors. Eloqua and Silverpop are the obvious candidates.

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Online Marketing Systems Are Still Very Fragmented

Customer Experience Matrix

If you’re familiar with these systems, you’ll immediately notice that search engine optimization is a world of $150 PC software, while all the other categories are dominated by large service providers. Demand generation systems like Vtrenz , Eloqua and Manticore combine email with some Web page creation and analytics.